Service Management Associate

6 days ago


Greater Noida, Uttar Pradesh, India Coforge Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Roles and Responsibilities :

  • Manage IT services and support requests, ensuring timely resolution of issues and effective communication with stakeholders.
  • Develop and maintain accurate records of service incidents, problems, and changes using ITSM tools like PMO.
  • Collaborate with cross-functional teams to identify areas for process improvement and implement changes to enhance efficiency.
  • Provide regular reporting on service performance metrics, identifying trends and opportunities for optimization.

Job Requirements :

  • Excellent communication skills as this being a client facing role.
  • Proactive and proficient in MS office suite of tools – primarily MS Excel ( good knowledge of functions), MS Powerpoint, MS word etc.
  • Knowledge of ITSM Process (Incident, Problem, Change)
  • Good in creation of reporting such as WSR, MSR, SMR, and QBR
  • Has knowledge of PMO – billing, allocations, resourcing, PCM
  • Has knowledge of SLA's

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