Service Management Associate

5 days ago


Greater Noida, Uttar Pradesh, India Coforge Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Roles and Responsibilities :

  • Manage IT services and support requests, ensuring timely resolution of issues and effective communication with stakeholders.
  • Develop and maintain accurate records of service incidents, problems, and changes using ITSM tools like PMO.
  • Collaborate with cross-functional teams to identify areas for process improvement and implement changes to enhance efficiency.
  • Provide regular reporting on service performance metrics, identifying trends and opportunities for optimization.

Job Requirements :

  • Excellent communication skills as this being a client facing role.
  • Proactive and proficient in MS office suite of tools – primarily MS Excel ( good knowledge of functions), MS Powerpoint, MS word etc.
  • Knowledge of ITSM Process (Incident, Problem, Change)
  • Good in creation of reporting such as WSR, MSR, SMR, and QBR
  • Has knowledge of PMO – billing, allocations, resourcing, PCM
  • Has knowledge of SLA's


  • Noida, Uttar Pradesh, India EXL Service Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Associate Coordinator- PMO We're Hiring Associate Coordinator- PMO Apply if you're looking to grow your career in recruitment & coordination and work closely with PMO & senior leadership We are looking for Immediate Joiners What you'll do: Manage hiring needs & open requisitions Coordinate with recruiters, managers & leadership ...

  • Associate manager

    2 weeks ago


    Greater Noida, Uttar Pradesh, India HCL Technologies Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Description Job Description Associate manager Job Summary Location: Noida Project role: Associate manager Qualification: B-Tech Experience: 4.5-8 Years Skills: Sourcing & Procurement No. of positions: 1 Job description: procurement To assist the team with assessments, account issues, metrics etc. as per requirements. To customize and design training...

  • Associate consultant

    2 weeks ago


    Greater Noida, Uttar Pradesh, India HCL Technologies Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description # **Associate Consultant** ### Job Summary - **Location:** Noida - **Project Role:** Associate Consultant - **Qualification:** B-Tech - **Experience:** 4.5-8 Years - **Skills:** Citrix NetScaler - **No. of Positions:** 1 ### To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team....

  • Junior Associate

    3 days ago


    Noida, Uttar Pradesh, India Sutra Management Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Sutra Management Consultancies is an analytics-drive advisory company. The company offers consulting and project implementation services to its clients entailing big data, financial crimes, risk management, customer journey analytics, large scale data management and business intelligence related projects. Some of the prominent industries Sutra serves are -...


  • Noida, Uttar Pradesh, India Clovek Wealth Management Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Assist RMs in managing their clients Backoffice.Maintain, and service client accounts.Process transactions related to Mutual Funds, PMSes, AIF, Bonds etc.Periodic interaction with the clients to share portfolio performance.


  • Greater Noida, Uttar Pradesh, India Max New York Life insurance Co Ltd Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job Description Job Title Associate Sales ManagerLocation Branch Name (as per requirement)Department BancassuranceFunction Bancassurance YBL - SalesReporting to Center ManagerBand 5AFunction Summary The Bancassurance Department within Axis Max Life Insurance plays a critical role in driving the distribution of life insurance products through our...

  • Service Manager

    2 weeks ago


    Greater Noida, Uttar Pradesh, India Soham Associates Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Responsibilities:Manage service team performance & developmentCollaborate with sales on customer needs analysisEnsure compliance with safety standardsOversee service operations & budgetAnnual bonus


  • Greater Noida, Uttar Pradesh, India Teamlease Digital Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Providing a Single Point of Contact (SPOC) for assistance with IT services under scopeLog IT related tickets (incidents, service requests, events) from users- (received through phone, mail, logged tickets in the tool)Acknowledge the tickets, allocate appropriate categoryClassify the tickets as per Severity and ImpactCommunicating pertinent information...


  • Greater Noida, Uttar Pradesh, India Paytm Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job Description Virtual Relationship Management-Associate Location: Noida, Uttar PradeshDepartment: Operations & Support Merchant Helpdesk-Offline PaymentsEmployment Type: On-roll / On-siteAbout Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds...


  • Greater Noida, Uttar Pradesh, India Clearwater Analytics Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description Job Summary Client Servicing Analysts are responsible for delivering top-notch operational support and fostering strong relationships with Clearwater's global clients. They excel in addressing inquiries related to investment and accounting matters, serving as a vital link between clients and internal teams. These analysts play a pivotal...