Customer Service
2 days ago
Dear Candidate,
PFB the JD of Customer Service role with
Job Objective: Objective of this role is to respond to customer queries, complaints, escalations and requests about the services via inbound /outbound calls and emails.
Job Description:
- Manage inbound / outbound calls and emails from customers
- Adhere to the Service Level Agreement (SLAs) / Schedule Adherence
- Adhere to the laid down procedures / protocols of the process & organization
- Identify customer queries, concerns and overall needs and provide solutions
- Address customer complaints in a timely, compassionate and patient manner
- Collaborate with appropriate teams/departments to ensure query resolution and customer satisfaction
- Understand and maintain personal performance trackers to keep a check on expected productivity, quality, timely login, SLA for complaints on a daily basis
- Create customer satisfaction and delight by solving product related queries timely
Required Skills:
- Good communication skills
- Active listening skills
- Strong convincing skills
- Client handling skills
Desired Skills:
- Good interpersonal skills
- Solution oriented with effective problem-solving skills
Why Join Us: This is a unique opportunity to work on innovative and disruptive technology driven business solutions that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast-paced environment and are ready to enhance their skills by learning something new. Being a part of InfoEdge, will allow you to unleash your potential and carve your own career.To learn more about Info Edge visit
Interested candidates can send their resume to
-
Customer Service
2 weeks ago
Noida, Uttar Pradesh, India Koel Hireright Full time ₹ 1,06,400 - ₹ 3,60,000 per year*Job Title:* Customer Service - Import Export*Location:* Noida Sector-63*Qualification:* Graduate or MBA preferred*Experience:* 2 to 5 Years*Salary:* upto 30k*Shift Timing:* 9:30 to 6:30 pm*Week Off:* Sunday*Industry:* Freight forwarding & Logistics*Gender Preference:* Both (preferred female)*Key Skills Required** Excellent written and verbal communication...
-
Customer Service
2 days ago
Noida, Uttar Pradesh, India Ocube Services Full time ₹ 42,000 - ₹ 54,000 per yearRole & responsibilitiesHandle calls to promote products or services.Understand customer needs and provide appropriate product/service information.Achieve daily, weekly and monthly sales targets through effective communication.Build and maintain a positive relationship with customers for repeat business.Manage objections, queries and complaints...
-
Customer Service
1 week ago
Noida, Uttar Pradesh, India Iskpro Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJob Description:Skill Required:Identify and pursue new business opportunities through market research, networking, and cold calling. Build and maintain strong relationships with clients, understanding their needs and providing solutions to meet them. Develop and implement sales strategies to achieve revenue targets and expand the company's customer base. ...
-
Customer Service Representative
5 days ago
Noida, Uttar Pradesh, India iQor Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCompany DescriptioniQor CXBPO is a trusted partner in providing intelligent end-to-end customer experience solutions for global brands. With a workforce of 40,000 employees across 10 countries, we combine 30 years of industry expertise with cutting-edge AI-driven innovations to optimize customer interactions. iQor offers agile, scalable solutions that ensure...
-
Customer Service Specialist
2 days ago
Noida, Uttar Pradesh, India nirvanaHealth | RxAdvance Full time ₹ 4,00,000 - ₹ 8,00,000 per yearCompany DescriptionnirvanaHealth is an innovative Payer and pharmacy benefit manager (PBM) platform provider that leverages robotic process automation (RPA) cloud platforms to manage integrated medical, pharmacy, and behavioral services. These services aim to reduce overall administrative and medical costs while improving quality. nirvanaHealth offers the...
-
Customer Service Agent
2 days ago
Noida, Uttar Pradesh, India Astra Business Services Pvt. Ltd. Full time ₹ 3,00,000 - ₹ 6,00,000 per yearCompany DescriptionAstraGlobal is a premier business process transformation company with over 20 years of experience in the Online Lending, US ARM, and Legal Collection industries. Known for its commitment to excellence, AstraGlobal provides services to industry-leading clients from its global contact center in India, ensuring state-of-the-art IT...
-
Head Customer Service
2 weeks ago
Noida, Uttar Pradesh, India Investors Clinic Full time ₹ 20,00,000 - ₹ 25,00,000 per yearJob Title: Customer Care HeadLocation: Noida-94Department: Customer Support / Service Job Summary:We are seeking an experienced Customer Care Head to lead and manage our customer support operations. The ideal candidate will be responsible for driving service excellence, improving customer satisfaction, and building a high-performing support team. Key...
-
Customer Service Teammate
2 days ago
Noida, Uttar Pradesh, India TaskUs Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCompany DescriptionTaskUs is a unique BPO with a focus on innovation and technology, powered by highly capable individuals. We specialize in Digital CX, Trust & Safety, AI Services, Risk + Response, Consulting, and more. TaskUs partners with the world's most innovative and disruptive brands to protect their interests and drive long-term success. Our team is...
-
Customer Service Apprenticeship
2 days ago
Noida, Uttar Pradesh, India Easy Mobility Services Full time4 months • Full-time₹12,000/monthDevelop customer service skills while supporting investor relations and customer support.Requirements:12th pass or equivalentGood communication skills in Hindi and EnglishBasic computer knowledgeCustomer-oriented mindsetCertificationCertificate in Customer Service Excellence
-
Customer Service Executive
2 weeks ago
Noida, Uttar Pradesh, India Alliance Digitech Full time ₹ 4,00,000 - ₹ 12,00,000 per year1- logging calls, coordinating with clients and try closing eligible calls over phone2- coordinating with clients and align respective location engineers/vendors for pending calls and applicable installation requests, coordinate for technical support to service vendors3- Taking customer feedback of open cases and updating completed calls in system4- sending...