
Customer Service
19 hours ago
Dear Candidate,
PFB the JD of Customer Service role with
Job Objective: Objective of this role is to respond to customer queries, complaints, escalations and requests about the services via inbound /outbound calls and emails.
Job Description:
- Manage inbound / outbound calls and emails from customers
- Adhere to the Service Level Agreement (SLAs) / Schedule Adherence
- Adhere to the laid down procedures / protocols of the process & organization
- Identify customer queries, concerns and overall needs and provide solutions
- Address customer complaints in a timely, compassionate and patient manner
- Collaborate with appropriate teams/departments to ensure query resolution and customer satisfaction
- Understand and maintain personal performance trackers to keep a check on expected productivity, quality, timely login, SLA for complaints on a daily basis
- Create customer satisfaction and delight by solving product related queries timely
Required Skills:
- Good communication skills
- Active listening skills
- Strong convincing skills
- Client handling skills
Desired Skills:
- Good interpersonal skills
- Solution oriented with effective problem-solving skills
Why Join Us: This is a unique opportunity to work on innovative and disruptive technology driven business solutions that are shaping the future of the industry. We are looking for candidates who are willing to work passionately in a fast-paced environment and are ready to enhance their skills by learning something new. Being a part of InfoEdge, will allow you to unleash your potential and carve your own career.To learn more about Info Edge visit
Interested candidates can send their resume to
-
Customer Support Role
2 weeks ago
Noida, Uttar Pradesh, India Insight Customer Call Solutions LTD Full timeLocation Noida Sector 2 Nearest Metro Station Sector 15 Salary 10 000 to - 25 000 In-hand with PF ESIC DeductionQualification 12th Pass Freshers are also welcome to apply Role and Responsibilities - Provide exceptional customer service and support through various communication channels phone email chat - Address and resolve customer inquiries...
-
Customer Service
23 hours ago
Noida, Uttar Pradesh, India Three Across Full time ₹ 2,50,000 - ₹ 7,50,000 per yearJob Title: Customer ServiceExperience: 2+ YearsLocation: Sector 62, NoidaJob Description:Minimum 2 Years of experience in International Customer Service BPO (Voice process) is mandate.Education: Graduation (In any stream)If interested, please share your resume to
-
Customer Service
23 hours ago
Noida, Uttar Pradesh, India Ocube Services Full time ₹ 42,000 - ₹ 54,000 per yearRole & responsibilitiesHandle calls to promote products or services.Understand customer needs and provide appropriate product/service information.Achieve daily, weekly and monthly sales targets through effective communication.Build and maintain a positive relationship with customers for repeat business.Manage objections, queries and complaints...
-
Customer Service Specialist
2 days ago
Noida, Uttar Pradesh, India nirvanaHealth | RxAdvance Full time ₹ 4,00,000 - ₹ 8,00,000 per yearCompany DescriptionnirvanaHealth is an innovative Payer and pharmacy benefit manager (PBM) platform provider that leverages robotic process automation (RPA) cloud platforms to manage integrated medical, pharmacy, and behavioral services. These services aim to reduce overall administrative and medical costs while improving quality. nirvanaHealth offers the...
-
Customer Service
1 week ago
Noida, Uttar Pradesh, India Iskpro Full time ₹ 15,00,000 - ₹ 28,00,000 per yearJob Description:Skill Required:Identify and pursue new business opportunities through market research, networking, and cold calling. Build and maintain strong relationships with clients, understanding their needs and providing solutions to meet them. Develop and implement sales strategies to achieve revenue targets and expand the company's customer base. ...
-
Customer Service Agent
2 days ago
Noida, Uttar Pradesh, India Astra Business Services Pvt. Ltd. Full time ₹ 3,00,000 - ₹ 6,00,000 per yearCompany DescriptionAstraGlobal is a premier business process transformation company with over 20 years of experience in the Online Lending, US ARM, and Legal Collection industries. Known for its commitment to excellence, AstraGlobal provides services to industry-leading clients from its global contact center in India, ensuring state-of-the-art IT...
-
Head Customer Service
1 week ago
Noida, Uttar Pradesh, India Investors Clinic Full time ₹ 20,00,000 - ₹ 25,00,000 per yearJob Title: Customer Care HeadLocation: Noida-94Department: Customer Support / Service Job Summary:We are seeking an experienced Customer Care Head to lead and manage our customer support operations. The ideal candidate will be responsible for driving service excellence, improving customer satisfaction, and building a high-performing support team. Key...
-
Customer Service Representative
4 weeks ago
Noida, Uttar Pradesh, India TP Full timeJob Title : Customer Support Executive Location : Noida 5 days from office (Rotational Shifts) both side cab JD: - Handle and respond to Global Customers requests through multiple communication channels while updating CRM systems with all requested information appropriately. Maintain solid customer relationships by handling their questions and concerns with...
-
Customer Service Teammate
2 days ago
Noida, Uttar Pradesh, India TaskUs Full time ₹ 2,00,000 - ₹ 6,00,000 per yearCompany DescriptionTaskUs is a unique BPO with a focus on innovation and technology, powered by highly capable individuals. We specialize in Digital CX, Trust & Safety, AI Services, Risk + Response, Consulting, and more. TaskUs partners with the world's most innovative and disruptive brands to protect their interests and drive long-term success. Our team is...
-
Customer Service Specialist
4 weeks ago
Noida, Uttar Pradesh, India TP Full timeWhy Choose Teleperformance?We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.Utilize advanced support technologies and processes engineered to achieve outstanding results.We cultivate lasting client relationships and make positive...