Customer Service Agent
1 day ago
Company Description
Al Fahad Enterprises operates in various industries, including Tour & Travels, Organic Products, and other services. The enterprise aims to deliver exceptional quality and value to its customers through a diverse range of offerings. By focusing on innovative solutions and customer-centric approaches, Al Fahad Enterprises has established itself as a reliable service provider in multiple sectors.
Role Description
This is a full-time on-site role for a Customer Service Agent located in Noida. The Customer Service Agent will be responsible for managing customer inquiries, providing support to resolve issues, ensuring customer satisfaction, and delivering outstanding customer experiences. The role requires handling customer interactions via phone, email, and chat, and maintaining accurate records of customer interactions and transactions.
Qualifications
- Customer Service, Customer Support, and Customer Satisfaction skills
- Experience with Customer Service Representatives and Customer Experience
- Excellent communication and interpersonal skills
- Ability to work efficiently in an on-site environment in Noida
- Problem-solving skills and ability to handle challenging situations
- Prior experience in a customer service role is preferred
- High school diploma or equivalent; additional certification in customer service or related field is a plus
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