
Customer Support Agent
2 days ago
Job Title: Customer Support Agent – Airtel Process
Location: Sector 59, Noida
Working Days: 5 Days (Weekends Off)
CTC: ₹30,000 per month
Key Responsibilities:
- Handle inbound and outbound customer calls related to Airtel services.
- Resolve customer queries regarding plans, billing, recharge, and network issues.
- Maintain accurate records of customer interactions in the system.
- Provide quick and effective resolutions while ensuring customer satisfaction.
- Escalate complex issues to the concerned department when necessary.
Requirements:
- Minimum qualification: 12th pass (Graduates preferred).
- Excellent communication skills in English & Hindi.
- Strong problem-solving and interpersonal skills.
- Ability to work in a fast-paced environment.
- Prior customer support or BPO experience will be an advantage (freshers can also apply).
Benefits:
- Competitive salary up to ₹30,000 CTC.
- 5-day working with rotational shifts.
- Opportunity to work with a leading telecom brand.
- Growth and learning opportunities in customer service domain.
Job Types: Full-time, Permanent, Fresher
Pay: Up to ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Application Question(s):
- How much do you rate your English communication skill out of 10?
- How many months of experience do you have in calling related domain ?
- whats your current in-hand salary
Education:
- Higher Secondary(12th Pass) (Preferred)
Language:
- English (Preferred)
Location:
- Noida, Uttar Pradesh (Preferred)
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