Customer Support Agent

3 days ago

Noida, Uttar Pradesh, India Career Crox Full time ₹ 3,00,000 - ₹ 4,00,000 per year

Job Title: Customer Support Agent – Airtel Process

Location: Sector 59, Noida

Working Days: 5 Days (Weekends Off)

CTC: ₹30,000 per month

Key Responsibilities:

  • Handle inbound and outbound customer calls related to Airtel services.
  • Resolve customer queries regarding plans, billing, recharge, and network issues.
  • Maintain accurate records of customer interactions in the system.
  • Provide quick and effective resolutions while ensuring customer satisfaction.
  • Escalate complex issues to the concerned department when necessary.

Requirements:

  • Minimum qualification: 12th pass (Graduates preferred).
  • Excellent communication skills in English & Hindi.
  • Strong problem-solving and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Prior customer support or BPO experience will be an advantage (freshers can also apply).

Benefits:

  • Competitive salary up to ₹30,000 CTC.
  • 5-day working with rotational shifts.
  • Opportunity to work with a leading telecom brand.
  • Growth and learning opportunities in customer service domain.

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹30,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Commuter assistance
  • Flexible schedule
  • Food provided
  • Health insurance
  • Internet reimbursement
  • Leave encashment
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Application Question(s):

  • How much do you rate your English communication skill out of 10?
  • How many months of experience do you have in calling related domain ?
  • whats your current in-hand salary

Education:

  • Higher Secondary(12th Pass) (Preferred)

Language:

  • English (Preferred)

Location:

  • Noida, Uttar Pradesh (Preferred)

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