Support Representative
5 days ago
Company Description
iQor CXBPO is a trusted partner in intelligent end-to-end customer experience solutions, delivering exceptional results for global brands. With 40,000 employees across 10 countries, iQor combines 30 years of industry expertise with cutting-edge AI-driven innovations to optimize customer interactions. Our agile, scalable solutions ensure seamless omnichannel engagement, driving loyalty and measurable full-lifecycle business success. Recognized as a Great Place to Work and a leader in CX excellence, iQor prioritizes a people-first approach and operational expertise.
Role Description
This is a full-time on-site role for a Chat Support Agent located in Noida. The Chat Support Agent will be responsible for addressing customer inquiries, resolving technical issues, ensuring customer satisfaction, and providing exceptional customer support. Day-to-day tasks include using analytical skills to troubleshoot problems, effectively communicating with customers, and maintaining a high level of professionalism.
Qualifications
- Customer Support and Customer Satisfaction skills
- Technical Support and Analytical skills
- Excellent Communication skills
- Ability to work on-site in Noida
- Previous experience in a customer service role is a plus
- High school diploma or equivalent; Bachelor's degree is preferred
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