Support Representative

5 days ago


Noida, Uttar Pradesh, India iQor Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Company Description

iQor CXBPO is a trusted partner in intelligent end-to-end customer experience solutions, delivering exceptional results for global brands. With 40,000 employees across 10 countries, iQor combines 30 years of industry expertise with cutting-edge AI-driven innovations to optimize customer interactions. Our agile, scalable solutions ensure seamless omnichannel engagement, driving loyalty and measurable full-lifecycle business success. Recognized as a Great Place to Work and a leader in CX excellence, iQor prioritizes a people-first approach and operational expertise.

Role Description

This is a full-time on-site role for a Chat Support Agent located in Noida. The Chat Support Agent will be responsible for addressing customer inquiries, resolving technical issues, ensuring customer satisfaction, and providing exceptional customer support. Day-to-day tasks include using analytical skills to troubleshoot problems, effectively communicating with customers, and maintaining a high level of professionalism.

Qualifications

  • Customer Support and Customer Satisfaction skills
  • Technical Support and Analytical skills
  • Excellent Communication skills
  • Ability to work on-site in Noida
  • Previous experience in a customer service role is a plus
  • High school diploma or equivalent; Bachelor's degree is preferred


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