Customer Support Representative

5 days ago

Noida, Uttar Pradesh, India Lions Workforce Solutions Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Job Description: Customer Support - Real Estate Industry

Position: Customer Support Executive

Location: Noida Sector 132

Working Days: Monday to Saturday

Gender Preference: Female

Education: Graduate

Industry: Real Estate

About the Role:

We are seeking a highly motivated and customer-focused Customer Support Executive to join our team in the dynamic real estate industry. The ideal candidate will have a passion for assisting customers, possess excellent communication skills, and be able to handle customer inquiries, complaints, and requests in a professional and efficient manner. This role requires a solid understanding of the real estate industry, along with proficiency in computer systems, email management, and presentation skills.

Key Responsibilities:

  • Handle inbound customer inquiries related to real estate services, property listings, pricing, availability, and other related queries.
  • Provide product/service information, helping customers make informed decisions.
  • Assist clients in resolving any issues or concerns, ensuring customer satisfaction and retention.
  • Support real estate agents and the sales team with administrative tasks, data management, and lead tracking.
  • Draft, respond to emails, and maintain effective communication with clients and internal teams.
  • Prepare presentations and reports to communicate key data or updates to clients and internal stakeholders.
  • Ensure smooth coordination between the sales, marketing, and customer support teams.
  • Maintain a thorough understanding of the real estate industry and stay updated on market trends.
  • Assist in managing online and offline inquiries from prospective customers.
  • Provide feedback and insights to improve customer service strategies.

Skills & Qualifications:

  • Education: Graduate (Preferably in Business, Marketing, or a related field).
  • Experience: Previous experience in customer support, especially within the real estate sector, is an advantage.
  • Communication Skills: Exceptional verbal and written communication skills in English and Hindi.
  • Computer Proficiency: Strong knowledge of MS Office (Word, Excel, PowerPoint), Email management, and CRM software.
  • Presentation Skills: Ability to create and deliver clear and professional presentations.
  • Problem-solving Ability: Strong ability to troubleshoot and resolve customer concerns.
  • Interpersonal Skills: Friendly, approachable, and professional demeanor while interacting with customers.
  • Attention to Detail: Ability to manage multiple tasks with accuracy and efficiency.

Preferred Skills:

  • Prior exposure to the real estate industry, especially in customer-facing roles.
  • Knowledge of property management software and real estate databases.

Why Join Us?

  • Competitive salary with performance-based incentives.
  • A dynamic and growth-oriented work environment.
  • Opportunities for career growth and skill development in the real estate sector.
  • Monday to Saturday working schedule, with Sundays off

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