Customer Service Representative
1 day ago
Company Description
Alldigi Tech, formerly Allsec Technologies, is a leading global business solutions provider with over two decades of experience in Employee Experience Management (EXM) and Customer Experience Management (CXM). We specialize in optimizing operations, enhancing efficiency, and driving revenue growth for our clients. As a trusted partner to Fortune 500 companies and businesses worldwide, we leverage our diverse and talented workforce to deliver high-quality, customized solutions. Our strategically located delivery centers provide responsive and localized support, meeting the specific needs of various industries and geographies. Our comprehensive services include payroll management, compliance support, debt collections, healthcare support, fraud prevention, and AML/KYC compliance, ensuring continuous improvement and client satisfaction.
Role Description
This is a full-time on-site role for a Customer Service Representative, located in Noida. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. Day-to-day tasks include addressing customer issues, resolving complaints, maintaining customer records, and providing accurate information about our services. The role also involves collaborating with other teams to improve service delivery and client satisfaction.
Qualifications
- Strong skills in Customer Service, Customer Support, and Customer Satisfaction
- Experience in enhancing Customer Experience
- Excellent communication and interpersonal skills
- Ability to handle customer inquiries and resolve complaints efficiently
- Organized and detail-oriented with good problem-solving abilities
- Basic computer skills and familiarity with customer service software
- Previous experience in a customer service role is preferred
- High school diploma or equivalent; a bachelor's degree is a plus
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