Customer Service Representative

3 days ago


Noida, Uttar Pradesh, India Sotbella Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title:
Customer Service Representative

Location:
Noida

Department:
Customer Experience / Customer Service

Reports To:
Customer Support Manager / Operations Head

Employment Type:
Full-Time

About Sotbella-

Sötbella was born in 2023, with a desire to blend bold fashion with timeless elegance, while staying rooted in inclusivity, individuality and self-expression. What started as a dream has evolved into a movement: fashion that goes beyond fabric to inspire, uplift, and empower.

We believe fashion should be personal and powerful. That's why we create luxury silhouettes at accessible prices, empowering you to express your unique style- without compromise.

Job Summary:

We are looking for a proactive and fashion-savvy
Customer Service Representative
to join our growing team. You will be the voice of the brand, delivering an exceptional customer experience across all touchpoints. Your responsibilities will include handling product inquiries, resolving order issues, assisting with returns or exchanges, and ensuring customer satisfaction in alignment with the brand's tone and style.

This role requires a strong understanding of
fashion trends, sizing, fabrics
, and
e-commerce operations
, along with excellent communication and interpersonal skills.

Key Responsibilities:

  • Handle customer inquiries via email, phone, chat, and social media channels in a prompt and professional manner.
  • Provide accurate product information including fabric details, sizing guidance, availability, and styling suggestions.
  • Assist customers with order placement, shipping updates, returns, exchanges, and refund requests.
  • Coordinate with internal teams (warehouse, logistics, design, merchandising) to resolve customer concerns.
  • Maintain detailed records of customer interactions in the CRM system.
  • Monitor customer reviews, complaints, and feedback to identify trends and recommend improvements.
  • Ensure all customer interactions reflect the brand's tone, aesthetics, and values.
  • Support post-sales engagement to increase customer retention and satisfaction.

Requirements:

  • Bachelor's degree in Fashion, Communication, Business, or related field.
  • 1–3 years of experience in customer service, preferably in the fashion or e-commerce industry.
  • Excellent communication skills—written and verbal.
  • Strong fashion sense and product knowledge (fabrics, fits, sizes, styling).
  • Familiarity with CRM or helpdesk tools (e.g., Zendesk, Freshdesk, Gorgias).
  • Ability to multitask, prioritize, and work in a fast-paced environment.
  • Flexibility to work on shifts, weekends, or holidays when needed.

Preferred Qualifications:

  • Experience working with premium, luxury, or D2C fashion brands.
  • Social media support experience is a plus.
  • Multilingual skills are a bonus.

Soft Skills:

  • High attention to detail and customer empathy.
  • Positive attitude and problem-solving mindset.
  • Strong listening and interpersonal skills.
  • Ability to adapt to brand tone and voice.

What We Offer:

  • Competitive compensation and incentives.
  • Staff discounts on fashion collections.
  • Exposure to fashion industry trends and global clientele.
  • Opportunity to grow in a dynamic and creative environment.

Interested candidates directly share the cv on or connect on /



  • Noida, Uttar Pradesh, India iQor Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptioniQor CXBPO is a trusted partner in providing intelligent end-to-end customer experience solutions for global brands. With a workforce of 40,000 employees across 10 countries, we combine 30 years of industry expertise with cutting-edge AI-driven innovations to optimize customer interactions. iQor offers agile, scalable solutions that ensure...


  • Noida, Uttar Pradesh, India Alldigi Tech Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Company DescriptionAlldigi Tech, formerly Allsec Technologies, is a leading global business solutions provider with over two decades of experience in Employee Experience Management (EXM) and Customer Experience Management (CXM). We specialize in optimizing operations, enhancing efficiency, and driving revenue growth for our clients. As a trusted partner to...

  • Customer Service

    1 week ago


    Noida, Uttar Pradesh, India Apogee Service Pvt. Ltd Full time ₹ 25,000 - ₹ 35,000 per year

    Profile - Customer ServiceQualification- 12 th + Experience in customer service/ Graduate FreshersExcellent communication skill in English.Location - NoidaMust be comfortable with US Shift( Night Shift)One way cab facility provided.Immediate joiner required.Job Types: Full-time, PermanentPay: ₹25, ₹35,000.00 per monthEducation:Higher Secondary(12th Pass)...


  • Noida, Uttar Pradesh, India nirvanaHealth | RxAdvance Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionnirvanaHealth is an innovative Payer and pharmacy benefit manager (PBM) platform provider that leverages their robotic process automation (RPA) cloud platforms to manage integrated medical, pharmacy, and behavioral services. By utilizing the first cloud-native Payer and PBM integrated platform in the industry, nirvanaHealth aims to reduce...


  • Noida, Uttar Pradesh, India TP Full time ₹ 4,80,000 - ₹ 5,13,600 per year

    Mega Walk in drive on#20thSep 2025 (Saturday)Time for walk-in: 10:30 AM - 2:00PM Venue: Teleperformance, Candor Tech space, Tower 11, Ground Floor, Sector 135, Noida – 201301 Shift Timing: US Shift (5:30 PM onwards) Return to office is mandatory (no work from home)Cab facilities: Subject to transport zone Interested candidates can share their resumes...


  • Noida, Uttar Pradesh, India Taskus Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Roles and ResponsibilitiesHandle customer inquiries, resolve issues, and provide solutions via phone, email, or chat.Process customer requests for product information, orders, returns, and exchanges in a timely and efficient manner.Maintain accurate records of customer interactions using CRM software.Ensure high quality customer service standards at all...


  • Noida, Uttar Pradesh, India OUTCAST Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Immediate Hiring – Customer Support Executive (1–3 years) Sector-63, NoidaResponsibilities:Handle customer queries via email/phone/chat.Assist with orders, returns & refunds.Provide product info & ensure customer satisfaction.Maintain records & escalate complex issues when needed.Requirements:Bachelor's degree / equivalent experience.1–3 years in...


  • Noida, Uttar Pradesh, India Digitech Squad Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    DIGITECH SQUAD PVT LTDJob Title: Customer Support RepresentativeJob Type: Full-TimeExperience: 0 - 4 YearsShift Timing: 09 PM to 06 AM (US Shift)Location: Quantum building,C-03 , Sector 03 - Noida 201301Roles & Responsibilities:Handle inbound and outbound customer queries via phone, email, and chat.Provide excellent customer service by resolving issues...


  • Noida, Uttar Pradesh, India Manning Consulting Full time ₹ 7,20,000 - ₹ 9,45,000 per year

    We are hiring for Customer Service Role ( Voice Process )Need min 2 + Years of experienceWork from Office || 5 Days WorkingRotational shiftsBoth sides CabsPackage upto - 7 to 7.5 LPALocation - Noida


  • Greater Noida, Uttar Pradesh, India future tech career fixx LLP Full time ₹ 2,16,000 - ₹ 3,24,000 per year

    Respond promptly to customer inquiries via phone, email, and chatProvide accurate information regarding our products and servicesResolve customer issues and complaints in a professional and courteous mannerMaintain a thorough understanding of our offerings to assist customers effectivelyDocument and track customer interactions and feedbackCollaborate with...