Customer Support Representative
2 weeks ago
Role & responsibilities
As a Support Executive, your primary responsibility is to provide exceptional customer support and ensure customer satisfaction
- You will be the first point of contact for customers, addressing their inquiries, concerns, and providing resolutions in a timely and professional manner
- Your role is crucial in maintaining positive customer relationships and promoting the company products or services
- Facilitate regular meetings to review and adjust support plans as needed.
- Escalate unresolved issues to the appropriate team when required.
- Collaborate with other teams to resolve complex technical problems.
- Document customer interactions and maintain accurate records.
- Keep records of customer interactions.
- Build and maintain strong, trust-based relationships with customer accounts through effective communication.
Preferred candidate profile
- Excellent English communication skill is required.
- Under Graduate/ Graduate / Post Graduate all are required .
- Freshers & experienced both are eligible.
- Salary will depend on communication skills and previous experience.
- Immediate joiners are required.
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