Customer Support Representative

1 week ago

Noida, Uttar Pradesh, India Bidtracer Full time ₹ 2,00,000 - ₹ 8,00,000 per year

Role & responsibilities

As a Support Executive, your primary responsibility is to provide exceptional customer support and ensure customer satisfaction

  • You will be the first point of contact for customers, addressing their inquiries, concerns, and providing resolutions in a timely and professional manner
  • Your role is crucial in maintaining positive customer relationships and promoting the company products or services
  • Facilitate regular meetings to review and adjust support plans as needed.
  • Escalate unresolved issues to the appropriate team when required.
  • Collaborate with other teams to resolve complex technical problems.
  • Document customer interactions and maintain accurate records.
  • Keep records of customer interactions.
  • Build and maintain strong, trust-based relationships with customer accounts through effective communication.

Preferred candidate profile

  • Excellent English communication skill is required.
  • Under Graduate/ Graduate / Post Graduate all are required .
  • Freshers & experienced both are eligible.
  • Salary will depend on communication skills and previous experience.
  • Immediate joiners are required.

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