Escalation Manager

5 days ago


Mumbai, Maharashtra, India Golden Opportunities Full time US$ 90,000 - US$ 1,20,000 per year
  • Engaging with NOC team leads and supervisors (Transport; E-IP) as needed to provide white gloved experience to strategic customers. Coordinate across internal teams (e.g., Network Operations, Field Engineering, Customer Support, Billing) to drive quick resolution of service-impacting issues.
  • Lead incident response for major outages or critical service degradations; provide real-time updates to stakeholders and customers.
  • Analyse incidence summary and identify root cause analysis (RCA) for recurring issues and work with relevant teams to implement corrective and preventive actions.
  • Track, document, and report escalation trends, outcomes, and improvements to senior leadership.
  • Maintain escalation response playbooks, SLAs, and protocols to ensure consistent and effective handling of critical issues.
  • Collaborate with customer success and account management teams to maintain high customer satisfaction and retain key accounts.
  • Identify and drive improvements in support processes, documentation, and cross-team communication to reduce escalations over time.

Contact Person- Mithra Dayalan

Email id-



  • Mumbai, Maharashtra, India Infinity Trade Group Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title: Escalation Manager / CoordinatorDepartment: Customer ServicesNumber of Opening 1Experience Required: 3 to 5 YearsLocation: Ghatkopar (West) (Walkable distance from Railway Station)Gender – Male OnlyReports To: DirectorPosition OverviewThe Escalation Manager / Coordinator – Sales is responsible for managing high-priority sales-related issues,...

  • Escalation Lead

    2 days ago


    Mumbai, Maharashtra, India Intellihealth Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesKey ResponsibilitiesLead and manage customer escalations related to delayed deliveries, RTO (Return to Origin), shipment damages, misrouted, and lost shipments.Act as the primary point of contact between Customer Service, Logistics Operations, and 3PL Courier Partners (Delhivery, Bluedart, Xpressbees, Ekart, etc.) for...


  • Navi Mumbai, Maharashtra, India NLB Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Dear Candidate,As discussed, Im sharing Job Description of Escalation Manager and company details below:Location Airoli (Navi Mumbai)Notice Period Immediate Joiner / 30 daysExperience 3+ YrsShift - 24*7 (Rotational)Escalation Manager, or Incident Manager with a strong background in Data Centre operations orInternet Service Provider (ISP) environments. The...

  • Escalation Executive

    3 weeks ago


    Mumbai, Maharashtra, India Cygnus Ad Consulting Full time

    Job DescriptionRESPONSIBILITIES:- Escalation management executive to Grievance escalations.- Manage and resolve customer complaints and issues promptly and effectively.- Communicate with customers via phone, email, and social media, ensuring a professional and empathetic approach.Required Candidate profile- Min2-3 yrs of experience in escalation management.-...


  • Mumbai, Maharashtra, India Godrej Properties Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Role & responsibilities:Investigate and resolve customer escalations promptly, including those from nodal, MD, and senior management levels, ensuring appropriate actions are taken to address the root cause and prevent recurrence.Provide timely and accurate updates to customers regarding the status of their escalations, ensuring a high level of transparency...

  • Escalation Officer

    5 days ago


    Navi Mumbai, Maharashtra, India Velox Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    The Escalation Officer is responsible for handling and resolving customer/partner escalations efficiently, ensuring timely communication, and coordinating with internal teams to deliver effective solutions. The role requires strong problem-solving, communication, and stakeholder management skills to maintain customer satisfaction and protect business...


  • Mumbai, Maharashtra, India Alustruct Engineering Full time ₹ 3,15,000 - ₹ 4,20,000 per year

    Skill Required:Strong written and verbal communication skills, ability to respond in grammatically correctEnglish.Should be Graduate / Undergraduate.Should have minimum 1 year experience of handling escalation desk.Proficient in using MS Office application like Excel, PowerPoint, OutlookGood knowledge of various social media platformsShould have...

  • Compliance Manager

    15 hours ago


    Mumbai, Maharashtra, India TVS Infrastructure Investment Manager Private Limited (TVS IM) Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Key Responsibilities1. Compliance Framework & GovernanceDevelop and implement a compliance management framework covering applicable laws, regulations, and internal policies.Map statutory and regulatory obligations (SEBI, MCA, RBI, FEMA, Income Tax, Labour, Environment, Trust Regulations, etc.) and maintain a compliance register.Roll out and manage compliance...

  • Assistant Manager

    5 days ago


    Mumbai, Maharashtra, India Johnson Lifts & Escalators Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company DescriptionJohnson Lifts & Escalators is a leading elevator and escalator company in India with over 60 years of expertise. Founded in 1963, the company has grown to operate more than 80 branches across India and 10 overseas operations. Johnson Lifts manufactures a wide range of lift products, from small home lifts to large commercial lifts and...

  • Purchase Manager

    17 hours ago


    Mumbai, Maharashtra, India Mavenbmc Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Expertise in procurement of Elevator & Escalator. To manage sourcing of elevator components, vendor development & cost optimization for production & project execution. Procurement of elevator components. Develop & implement strategic sourcing plans. Required Candidate profileProcurement of Elevator & Escalator components . To manage sourcing of elevator...