Escalation Executive
2 days ago
Role & responsibilities:
- Investigate and resolve customer escalations promptly, including those from nodal, MD, and senior management levels, ensuring appropriate actions are taken to address the root cause and prevent recurrence.
- Provide timely and accurate updates to customers regarding the status of their escalations, ensuring a high level of transparency and communication.
- Conduct in-depth analysis of escalations, identifying trends, patterns, and insights to drive actionable improvements.
- Collaborate with cross-functional teams to develop and implement strategies to enhance customer satisfaction and loyalty based on escalation analysis.
- Identify process gaps or areas for improvement and recommend solutions to enhance overall service quality.
- Develop and maintain comprehensive documentation of service quality standards, processes, and best practices.
- Stay updated on industry best practices and emerging trends in service quality and customer experience.
Effective escalation management: Proficiency in handling customer nodal, MD, and senior management escalations and resolving complex issues.
- Track record in driving customer experience enhancements.
- Excellent communication skills for stakeholder and customer interactions.
- Strong problem-solving abilities for identifying root causes and proposing solutions.
- Ability to evaluate service quality and conduct audits.
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Escalation Executive
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Customer Escalation Executive
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Executive Escalations
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Customer Escalation Specialist
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Escalation Manager/Coordinator
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Telecalling Executive
1 week ago
Mumbai, Maharashtra, India Zeno Health Full timeJob descriptionThe Customer Support Executive will be responsible for managing and resolving escalated customer grievances effectively, empathetically, and within defined timelines. Acting as a crucial customer touchpoint, this role requires close coordination with internal teams (such as ABO, Store Operations, Logistics, etc.) to investigate issues, perform...
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Telecalling Executive
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Mumbai, Maharashtra, India Zeno Health Full timeJob description The Customer Support Executive will be responsible for managing and resolving escalated customer grievances effectively, empathetically, and within defined timelines. Acting as a crucial customer touchpoint, this role requires close coordination with internal teams (such as ABO, Store Operations, Logistics, etc.) to investigate issues,...
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Telecalling Executive
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Mumbai, Maharashtra, India Zeno Health Full timeJob descriptionThe Customer Support Executive will be responsible for managing and resolving escalated customer grievances effectively, empathetically, and within defined timelines. Acting as a crucial customer touchpoint, this role requires close coordination with internal teams (such as ABO, Store Operations, Logistics, etc.) to investigate issues, perform...
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Customer Support Executive
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Mumbai, Maharashtra, India Zeno Health Full time ₹ 6,00,000 - ₹ 12,00,000 per yearThe Customer Support Executive will be responsible for managing and resolving escalated customer grievances effectively, empathetically, and within defined timelines. Acting as a crucial customer touchpoint, this role requires close coordination with internal teams (such as ABO, Store Operations, Logistics, etc.) to investigate issues, perform root cause...
