Escalation Manager/Coordinator

The Escalation Officer is responsible for handling and resolving customer/partner escalations efficiently, ensuring timely communication, and coordinating with internal teams to deliver effective solutions. The role requires strong problem-solving, communication, and stakeholder management skills to maintain customer satisfaction and protect business...

Role & responsibilitiesKey ResponsibilitiesLead and manage customer escalations related to delayed deliveries, RTO (Return to Origin), shipment damages, misrouted, and lost shipments.Act as the primary point of contact between Customer Service, Logistics Operations, and 3PL Courier Partners (Delhivery, Bluedart, Xpressbees, Ekart, etc.) for...

Role & responsibilities:Investigate and resolve customer escalations promptly, including those from nodal, MD, and senior management levels, ensuring appropriate actions are taken to address the root cause and prevent recurrence.Provide timely and accurate updates to customers regarding the status of their escalations, ensuring a high level of transparency...

Skill Required:Strong written and verbal communication skills, ability to respond in grammatically correctEnglish.Should be Graduate / Undergraduate.Should have minimum 1 year experience of handling escalation desk.Proficient in using MS Office application like Excel, PowerPoint, OutlookGood knowledge of various social media platformsShould have...

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Escalation Manager, or Incident Manager with a strong background in Data Centre operations or Internet Service Provider (ISP) environments. The ideal candidate should have demonstrated experience in managing large-scale service desk operations, handling high-severity incidents, and overseeing escalation processes in mission-critical infrastructure...

Key Responsibilities:• Monitor programs and track outcomes.• Manage stakeholders and partners.• Conduct site audits and troubleshoot issues.• Maintain documentation and reporting.• Travel to project sites as needed.

Key Responsibilities1. Compliance Framework & GovernanceDevelop and implement a compliance management framework covering applicable laws, regulations, and internal policies.Map statutory and regulatory obligations (SEBI, MCA, RBI, FEMA, Income Tax, Labour, Environment, Trust Regulations, etc.) and maintain a compliance register.Roll out and manage compliance...

Job Overview:Kaizen Partners is looking for a Process Coordinator who will be responsible for driving internal processes, ensuring tasks are completed on time, and escalating any delays to the Managing Director. The ideal candidate will be proactive, organized, and good at following up with team members to ensure smooth workflow across departments.Key...

Role & responsibilitiesCustomer Relationship ManagementAct as the single point of contact for AMC and project clients.Track service delivery schedules, preventive maintenance visits, and SLAs.Handle customer queries, escalations, and feedback with professionalism.Contract & Project CoordinationMaintain and monitor AMC agreements, renewal cycles, and service...