Escalation Lead

Escalation Resolution Manager">We are seeking a proactive professional to manage customer escalations and ensure timely, effective resolutions. You will be responsible for owning issues, driving action items, and maintaining clear communication. This role involves implementing process changes, providing valuable insights to stakeholders, utilizing resources...

Engaging with NOC team leads and supervisors (Transport; E-IP) as needed to provide white gloved experience to strategic customers. Coordinate across internal teams (e.g., Network Operations, Field Engineering, Customer Support, Billing) to drive quick resolution of service-impacting issues.Lead incident response for major outages or critical service...

Escalation Manager, or Incident Manager with a strong background in Data Centre operations or Internet Service Provider (ISP) environments. The ideal candidate should have demonstrated experience in managing large-scale service desk operations, handling high-severity incidents, and overseeing escalation processes in mission-critical infrastructure...

Dear Candidate,As discussed, Im sharing Job Description of Escalation Manager and company details below:Location Airoli (Navi Mumbai)Notice Period Immediate Joiner / 30 daysExperience 3+ YrsShift - 24*7 (Rotational)Escalation Manager, or Incident Manager with a strong background in Data Centre operations orInternet Service Provider (ISP) environments. The...

Customer Escalation Resolution SpecialistOur organization is seeking a highly skilled Customer Escalation Resolution Specialist to join our support team, focusing on delivering exceptional customer experiences and resolving complex issues efficiently.The ideal candidate will possess excellent communication skills, with the ability to navigate diverse...

Role & responsibilities :Responsible for leading a team of L1 application support engineers to ensure timely resolution of incidents, service requests, and basic troubleshooting of business applications. Acts as the first escalation point for the L1 team and coordinates with L2/L3 teams for issue resolutionExperience: 5-7 years in application support, with...

Role Overview:Developing and driving Project Strategy, Project Management, Resource Planning and developmentExpertise in Customer Relationship Management and Stakeholder Management to ensure delivery of the ProjectCoordination with local statutory authorities towards compliance and certification of the elevator and escalatorManaging and Developing Diverse...

-Lead and support a customer support team-Monitor performance-Resolve escalations -Coach representative-Drive KPIs-Collaborate cross-functionally-Analyze metrics-Enhance customer satisfaction through process improvements and team development.

Application Admin Lead Content, Communication & CollaborationLocation : IndiaJob Description:Oversees Slack, Zoom, and visual collaboration platforms. Leads platform transitions, manages escalations, promotes adoption, and ensures optimal configuration for collaboration.Tools: Slack, Zoom, LucidChart, LucidSpark, VizzloKey Responsibilities:Lead transition...

Level: L3The SOC L3 Analyst cum Shift Incident Manager plays a dual role: as a senior technical expert, handling complex security incidents and as the shift lead responsible for managing SOC operations during their assigned shift. This role is critical in ensuring 24x7 incident response, operational continuity, and escalation governance.Investigate and...