Current jobs related to Escalation Lead - Mumbai, Maharashtra - Intellihealth Solutions
-
Tech Support
1 week ago
Navi Mumbai, Maharashtra, India, Maharashtra eClerx Full timeEscalation Manager, or Incident Manager with a strong background in Data Centre operations or Internet Service Provider (ISP) environments. The ideal candidate should have demonstrated experience in managing large-scale service desk operations, handling high-severity incidents, and overseeing escalation processes in mission-critical infrastructure...
-
AD/SM- Escalation Management
1 day ago
Mumbai, Maharashtra, India CoinDCX Full time ₹ 12,00,000 - ₹ 36,00,000 per yearThe CoinDCX journey: building tomorrow, todayAt CoinDCX, we believe 'CHANGE STARTS TOGETHER'. You are the driving force that will help us make Web3 accessible to all. In the last six years, we have skyrocketed from being India's first crypto unicorn to carrying a community of over 125 million with us. To continue maximising the adoption and acceleration of...
-
Project Lead
2 weeks ago
Mumbai, Maharashtra, India Otis Global Services Center Full time ₹ 15,000 - ₹ 28,00,000 per yearRole Overview:Developing and driving Project Strategy, Project Management, Resource Planning and developmentExpertise in Customer Relationship Management and Stakeholder Management to ensure delivery of the ProjectCoordination with local statutory authorities towards compliance and certification of the elevator and escalatorManaging and Developing Diverse...
-
SOC Lead
1 week ago
Mumbai, Maharashtra, India Outworx Solutions Full time ₹ 20,00,000 - ₹ 25,00,000 per yearLevel: L3The SOC L3 Analyst cum Shift Incident Manager plays a dual role: as a senior technical expert, handling complex security incidents and as the shift lead responsible for managing SOC operations during their assigned shift. This role is critical in ensuring 24x7 incident response, operational continuity, and escalation governance.Investigate and...
-
Delivery Lead
1 week ago
Mumbai, Maharashtra, India Outworx Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per yearLevel: L3L3 (Experience 5+ Incase not explicitly mentioned)Core ResponsibilitiesGovernance Leadership: Develop and execute a structured governance plan to monitor, track, and deliver on KPIs, SLAs, and contractual deliverables across all service lines 1.Service Oversight: Ensure daily governance of aging and pending tickets across global technology bins,...
-
Mumbai, Maharashtra, India Sun Pharmaceutical Industries, Inc. Full time ₹ 10,00,000 - ₹ 25,00,000 per yearNAM - SLA Service Performance, Contract, Governance, Incident & EscalationDate: 16 Sept 2025Location: Sun House - Corporate OfficeCompany: Sun Pharmaceutical Industries LtdJob TitleService Assurance NAMJob Grade:G10Function:Information TechnologySub-function:Service Assurance(NAM)Manager's Job Title:Service Assurance LeadSkip Level Manager's Title:Head -...
-
Team Lead
1 week ago
Mumbai, Maharashtra, India, Maharashtra TP Full timeWe're Hiring: Team Lead – Operations (International Customer Support) Location: Malad, Mumbai Open Positions: 16 Joining: ImmediateAbout the Role: We’re looking for dynamic and experienced Team Leads to manage international customer support operations. This role demands strong leadership, excellent communication skills, and the ability to drive...
-
Mumbai, Maharashtra, India Global Industrial Full time ₹ 2,50,000 - ₹ 7,50,000 per yearGlobal IndustrialFor over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.We carry over one million industrial, material handling and business products that are sold through our website, corporate sales people and full color catalogs. We are...
-
UI Lead
23 hours ago
Mumbai, Maharashtra, India Right Advisors Private Limited Full time ₹ 15,00,000 - ₹ 25,00,000 per yearLeads/supervises a team of 3 or more professionals; first level manager of a work team that could comprise professionals, technical and/or administrative staff. Typically without budget or hire/fire authority. Focuses on mentoring, coaching, and coordination. Responsible for designing, developing, implementing and updating electronic data systems in...
-
Cloud Lead
5 days ago
Mumbai, Maharashtra, India WNS Global Services Pvt Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per yearREF82341F_ Group Manager - EIT - Cloud Lead - 8 to 12 years Company Description WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We...

Escalation Lead
2 weeks ago
Role & responsibilities
Key Responsibilities
- Lead and manage customer escalations related to delayed deliveries, RTO (Return to Origin), shipment damages, misrouted, and lost shipments.
- Act as the primary point of contact between Customer Service, Logistics Operations, and 3PL Courier Partners (Delhivery, Bluedart, Xpressbees, Ekart, etc.) for escalations.
- Investigate root causes of escalations and implement corrective & preventive actions to minimize recurrence.
- Monitor service levels (TAT, adherence, NDD/SDD performance) and ensure escalations are resolved within defined SLAs.
- Drive courier partner reviews on escalations, adherence, and customer impact.
- Prepare daily / weekly / monthly dashboards on escalations, customer complaints, and resolution trends for management.
- Collaborate with Tech/Product teams to automate escalation flows and reduce manual dependencies.
- Work proactively to reduce repeat escalations through process improvement and data-driven insights.
Preferred candidate profile