SOC Lead
3 days ago
Level: L3
The SOC L3 Analyst cum Shift Incident Manager plays a dual role: as a senior technical expert, handling complex security incidents and as the shift lead responsible for managing SOC operations during their assigned shift. This role is critical in ensuring 24x7 incident response, operational continuity, and escalation governance.
Investigate and resolve escalated security incidents from L1 and L2 analysts.
Perform deep-dive forensic analysis, triage, and root cause analysis (RCA) for critical and high-severity incidents
Monitor the health and performance of SIEM infrastructure and security sensors.
Tune and manage SIEM rules, correlation logic, and detection use cases.
Coordinate with OEM vendors for platform issues or advanced threat resolution
Act as the Incident Manager for the shift, overseeing all incident response activities and ensuring SLA adherence
Lead shift handover meetings and maintain continuity across shifts.
Assign tasks to L1/L2 analysts and ensure proper documentation in ITSM tools (e.g., ServiceNow)
Escalate unresolved or critical issues to the SOC Manager or CDC Head as needed
Maintain shift logs, incident metrics, and RCA documentation.
Participate in governance forums and lessons learned reviews
Provide feedback on detection quality, false positives, and tuning opportunities.
Guide L1 and L2 analysts during investigations and response activities.
Conduct training sessions and contribute to skill development plans
Review and refine incident response procedures and playbooks.
Collaborate with SIEM Engineers, SOAR Developers, and Content Writers to enhance detection and automation workflows
Coordinate with DLP, EDR, and Email Security SMEs for multi-vector incident resolution
Tool / Technology: MS Sentinel and Logicapps
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