Team Lead

12 hours ago


Mumbai Maharashtra India, Maharashtra TP Full time

We're Hiring: Team Lead – Operations (International Customer Support) Location: Malad, Mumbai Open Positions: 16 Joining: ImmediateAbout the Role: We’re looking for dynamic and experienced Team Leads to manage international customer support operations. This role demands strong leadership, excellent communication skills, and the ability to drive performance in a fast-paced environment.Key Responsibilities:Lead and manage a team handling international voice/email/chat supportMonitor performance metrics and ensure SLA adherenceCoach and mentor team members for continuous improvementHandle escalations and ensure customer satisfactionCollaborate with cross-functional teams to streamline operations


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