Escalation Officer

Customer Engagement LeadWe are seeking a proactive professional to manage customer escalations and ensure timely, effective resolutions.You will be responsible for owning issues, driving action items, and maintaining clear communication. This role involves implementing process changes, providing valuable insights to stakeholders, utilizing resources for...

Posted Date23 Jun 2025- Function/Business AreaCustomer Service- LocationMumbai- Job ResponsibilitiesHandle escalation received from Chairman`s Office, Regulatory bodies, Internal Employees, Social Media Fast track the complaint and follow up with respective stakholders for resolution Ensure customers are informed during the entire cycle from receipt of ...

Skill Required:Strong written and verbal communication skills, ability to respond in grammatically correctEnglish.Should be Graduate / Undergraduate.Should have minimum 1 year experience of handling escalation desk.Proficient in using MS Office application like Excel, PowerPoint, OutlookGood knowledge of various social media platformsShould have...

Role & responsibilitiesBack-Office Operations & Application ManagementKey Responsibilities:Manage the Back-Office Operations team, ensuring productivity and compliance.Oversee the effective usage of the eFORCE application across sites, including reporting, training, and troubleshooting.Monitor and manage the ticketing tool, handling escalations...

Apeejay Education Society is looking for Front Desk Officer for Apeejay School, Nerul.Summary of Job: The incumbent will be responsible for managing the front office and providing administrative support with a focus on enhancing the experience of families and students. This role demands a professional, welcoming, and organized individual who excels in...

Job Summary:The Front Office Manager oversees the daily operations of the front desk and ensures exceptional guest experiences from check-in to check-out. This leadership role involves managing front office staff, optimizing room occupancy, handling guest concerns, and maintaining service quality in line with company standards. The Front Office Manager plays...

Job DescriptionKey Responsibilities- HR Processes & Administration- Support the employee lifecycle with accurate HR administration and coordination.- Act as the first point of contact for employee queries via email, phone, or face-to-face.- Handle escalated issues and ensure timely communication of resolutions.- Collaborate with payroll teams/providers to...

Job Title: IT Service Delivery Specialist">We are seeking a highly motivated IT Officer to join our team. The successful candidate will be responsible for executing assigned checklists, special user requests, and adhoc/bulk Job processing requests in the shift.The ideal candidate will also be responsible for timely execution and monitoring of all backups,...

Job DescriptionRole: Grievance Redressal OfficerJob Role- Reinstating the faith of consumers in the brand through effective and efficient resolution of all escalations received at Senior Management Desk.- Interact with Senior Stakeholders with in the Group to deliver quick and effective resolution for all escalations.- Suggest projects for improvement in...

Job Category KMBL Degree Level Bachelor s Degree Role Grievance Redressal Officer Job Role Reinstating the faith of consumers in the brand through effective and efficient resolution of all escalations received at Senior Management Desk Interact with Senior Stakeholders with in the Group to deliver quick and effective resolution for all escalations...