E FORCE Back Office

5 days ago

Navi Mumbai, Maharashtra, India Capacite Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities

Back-Office Operations & Application Management

Key Responsibilities:

  • Manage the Back-Office Operations team, ensuring productivity and compliance.
  • Oversee the effective usage of the eFORCE application across sites, including reporting, training, and troubleshooting.
  • Monitor and manage the ticketing tool, handling escalations promptly.
  • Generate and analyze daily business reports to track performance.
  • Collaborate with project stakeholders (PIs, LCs, Vendors, Clients) for seamless operations and timely payments.
  • Organize demos, training sessions, site visits.
  • Handle escalation calls and resolve issues to maintain system efficiency.

Requirements:

  • Strong leadership and team management skills.
  • Strong Communication both Verbal / Non -Verbal.
  • Experience in application management and vendor/client coordination.
  • Proficiency in reporting, training, and issue resolution.
  • Ability to travel to project sites when required.

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