Back Office Executive

57 minutes ago

Mumbai, Maharashtra, India Insight Cosmetics Full time ₹ 2,50,000 - ₹ 5,00,000 per year


We Are Growing Join Us as a Back Office Executive – Sales & Operations


Mumbai, India | Full-Time | On-Site

Are you highly organised, proactive, and excellent at coordination?

This is your chance to be the driving force behind smooth order fulfilment and customer satisfaction in a fast-paced, high-growth environment.


About the Role

The Back Office Executive will serve as the operational backbone of our Sales & Operations department. You will ensure that every order — from enquiry to dispatch — is processed with accuracy, speed, and professionalism. Your contribution will directly impact customer experience and business workflow efficiency.


What You'll Handle


Order Intake & Data Management

  • Process customer orders received through WhatsApp, email, and phone
  • Enter sales orders into
    Tally
    with 100% accuracy
  • Create purchase orders based on product demand & team requirements


Monitoring & Reporting

  • Maintain and update the master product file (cosmetics & nail polish)
  • Prepare daily/weekly order status and pending reports for the management
  • Track dispatch schedules and manage fulfilment timelines


Coordination & Customer Communication

  • Respond to customer/party queries regarding order and dispatch updates
  • Coordinate with factory teams for timely production and shipment
  • Follow up on deliveries & ensure closure of any discrepancies


Who Will Succeed in This Role?

We're looking for someone who enjoys working in a structured yet dynamic setup and takes ownership of responsibilities.

Must-Have

  • Strong knowledge of Tally & MS Excel (mandatory)
  • Clear verbal & written communication
  • Detail-oriented approach and strong numeric accuracy
  • Ability to prioritise and multitask in a fast-moving environment

Preferred

  • 1–3 years of experience in order processing / logistics / back office operations
  • Experience in FMCG, cosmetics, retail or B2B sectors

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