Back Office Executive
17 hours ago
We Are Growing Join Us as a Back Office Executive – Sales & Operations
Mumbai, India | Full-Time | On-Site
Are you highly organised, proactive, and excellent at coordination?
This is your chance to be the driving force behind smooth order fulfilment and customer satisfaction in a fast-paced, high-growth environment.
About the Role
The Back Office Executive will serve as the operational backbone of our Sales & Operations department. You will ensure that every order — from enquiry to dispatch — is processed with accuracy, speed, and professionalism. Your contribution will directly impact customer experience and business workflow efficiency.
What You'll Handle
Order Intake & Data Management
- Process customer orders received through WhatsApp, email, and phone
- Enter sales orders into
Tally
with 100% accuracy - Create purchase orders based on product demand & team requirements
Monitoring & Reporting
- Maintain and update the master product file (cosmetics & nail polish)
- Prepare daily/weekly order status and pending reports for the management
- Track dispatch schedules and manage fulfilment timelines
Coordination & Customer Communication
- Respond to customer/party queries regarding order and dispatch updates
- Coordinate with factory teams for timely production and shipment
- Follow up on deliveries & ensure closure of any discrepancies
Who Will Succeed in This Role?
We're looking for someone who enjoys working in a structured yet dynamic setup and takes ownership of responsibilities.
Must-Have
- Strong knowledge of Tally & MS Excel (mandatory)
- Clear verbal & written communication
- Detail-oriented approach and strong numeric accuracy
- Ability to prioritise and multitask in a fast-moving environment
Preferred
- 1–3 years of experience in order processing / logistics / back office operations
- Experience in FMCG, cosmetics, retail or B2B sectors
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