Back Office Executive

1 day ago

Mumbai, Maharashtra, India Crisil Full time ₹ 35,00,000 - ₹ 70,00,000 per year

Role Overview
Will be responsible for managing and supervising day-to-day back-office processes including data checking, validation, file management, reporting, and communication with internal and external stakeholders. This role requires a detail-oriented, process-driven professional who can ensure operational efficiency, maintain accuracy, and drive continuous improvement in delivery standards.

Key Responsibilities

  • Monitor and oversee daily back-office operations to ensure timely and accurate execution of deliverables.
  • Conduct data validation, verification, and file uploads while maintaining accuracy and compliance standards.
  • Review output from the operations team to ensure consistency and adherence to quality benchmarks.
  • Liaise with internal departments and external clients for process updates, issue resolution, and performance feedback.
  • Prepare, review, and present operational reports and MIS dashboards for seniors.
  • Identify process improvement areas to enhance efficiency, reduce errors, and streamline workflows.
  • Provide guidance, coaching, and performance feedback to team members.
  • Ensure adherence to organizational policies, SLAs, and audit requirements.
  • Support implementation of automation tools or system upgrades within operations.

Required Qualifications And Skills

  • BCom graduate
  • 2+ years of experience in back-office operations or data management roles
  • Proficiency in MS Office Suite (Excel, PowerPoint) and familiarity with ERP or CRM systems.
  • Strong verbal and written communication skills with the ability to manage multiple stakeholders.

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