Customer Escalation Executive

8 hours ago


Mumbai, Maharashtra, India Alustruct Engineering Full time ₹ 3,15,000 - ₹ 4,20,000 per year

Skill Required:

  • Strong written and verbal communication skills, ability to respond in grammatically correct

English.

  • Should be Graduate / Undergraduate.
  • Should have minimum 1 year experience of handling escalation desk.
  • Proficient in using MS Office application like Excel, PowerPoint, Outlook
  • Good knowledge of various social media platforms
  • Should have understanding of case analysis
  • Should be willing to work rotational shifts
  • Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and

ability to be flexible and embrace change

  • Exercise good judgment and independent decision-making skills
  • Proactive Approach

Job Description:

  • Manage customer escalations and coordinate resolution efforts with key stakeholders

(internal and external) by working cross-functionally to ensure issue ownership, action items,

and communications are fulfilled.

  • Ensure Critical SLAs are met & adhered.
  • Ensure customer escalations are resolved within agreed upon timelines, process change

ideas are implemented, and Influence others towards action and change.

  • Provide Escalation Insights to stakeholders
  • Utilizes available resources to solve complex escalations with minimal guidance or

intervention

  • Executes de-escalation tactics and strategies with team members
  • Strong follow-up required on all the assigned cases.

Job Type: Full-time

Pay: ₹30, ₹35,000.00 per month

Experience:

  • Escalation Desk: 1 year (Required)
  • Customer Escalations: 1 year (Required)
  • SLAS: 1 year (Required)
  • MS Office: 1 year (Required)
  • Case analysis: 1 year (Required)
  • complex esacalations: 1 year (Required)
  • social media platforms: 1 year (Required)

  • Escalation Executive

    3 weeks ago


    Mumbai, Maharashtra, India Cygnus Ad Consulting Full time

    Job DescriptionRESPONSIBILITIES:- Escalation management executive to Grievance escalations.- Manage and resolve customer complaints and issues promptly and effectively.- Communicate with customers via phone, email, and social media, ensuring a professional and empathetic approach.Required Candidate profile- Min2-3 yrs of experience in escalation management.-...

  • Escalation Executive

    7 hours ago


    Mumbai, Maharashtra, India Godrej Properties Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Role & responsibilities:Investigate and resolve customer escalations promptly, including those from nodal, MD, and senior management levels, ensuring appropriate actions are taken to address the root cause and prevent recurrence.Provide timely and accurate updates to customers regarding the status of their escalations, ensuring a high level of transparency...


  • Mumbai, Maharashtra, India Jio Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Posted Date23 Jun 2025- Function/Business AreaCustomer Service- LocationMumbai- Job ResponsibilitiesHandle escalation received from Chairman`s Office, Regulatory bodies, Internal Employees, Social Media Fast track the complaint and follow up with respective stakholders for resolution Ensure customers are informed during the entire cycle from receipt of ...

  • Escalation Lead

    7 hours ago


    Mumbai, Maharashtra, India Intellihealth Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role & responsibilitiesKey ResponsibilitiesLead and manage customer escalations related to delayed deliveries, RTO (Return to Origin), shipment damages, misrouted, and lost shipments.Act as the primary point of contact between Customer Service, Logistics Operations, and 3PL Courier Partners (Delhivery, Bluedart, Xpressbees, Ekart, etc.) for...


  • Mumbai, Maharashtra, India ACME SERVICES PRIVATE LIMITED Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Receive and analyze customer complaints or concerns to determine their root causeCollaborate with internal teams to investigate and resolve customer issuesServe as a mediator between customers and different departments within the organizationProvide guidance and training to customer service representatives on handling escalated casesMaintain accurate records...


  • Mumbai, Maharashtra, India Infinity Trade Group Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title: Escalation Manager / CoordinatorDepartment: Customer ServicesNumber of Opening 1Experience Required: 3 to 5 YearsLocation: Ghatkopar (West) (Walkable distance from Railway Station)Gender – Male OnlyReports To: DirectorPosition OverviewThe Escalation Manager / Coordinator – Sales is responsible for managing high-priority sales-related issues,...

  • Escalation Officer

    2 days ago


    Navi Mumbai, Maharashtra, India Velox Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    The Escalation Officer is responsible for handling and resolving customer/partner escalations efficiently, ensuring timely communication, and coordinating with internal teams to deliver effective solutions. The role requires strong problem-solving, communication, and stakeholder management skills to maintain customer satisfaction and protect business...

  • Escalation Manager

    2 days ago


    Mumbai, Maharashtra, India Golden Opportunities Full time US$ 90,000 - US$ 1,20,000 per year

    Engaging with NOC team leads and supervisors (Transport; E-IP) as needed to provide white gloved experience to strategic customers. Coordinate across internal teams (e.g., Network Operations, Field Engineering, Customer Support, Billing) to drive quick resolution of service-impacting issues.Lead incident response for major outages or critical service...


  • Navi Mumbai, Maharashtra, India NLB Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Dear Candidate,As discussed, Im sharing Job Description of Escalation Manager and company details below:Location Airoli (Navi Mumbai)Notice Period Immediate Joiner / 30 daysExperience 3+ YrsShift - 24*7 (Rotational)Escalation Manager, or Incident Manager with a strong background in Data Centre operations orInternet Service Provider (ISP) environments. The...


  • Mumbai, Maharashtra, India Zeno Health Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    The Customer Support Executive will be responsible for managing and resolving escalated customer grievances effectively, empathetically, and within defined timelines. Acting as a crucial customer touchpoint, this role requires close coordination with internal teams (such as ABO, Store Operations, Logistics, etc.) to investigate issues, perform root cause...