Executive Escalations

Escalation management executive to Grievance escalations. Manage and resolve customer complaints and issues promptly and effectively.Communicate with customers via phone, email, and social media, ensuring a professional and empathetic approach. Required Candidate profileMin2-3 yrs of experience in escalation management.Bachelor's degreeProven experience in...

Role & responsibilities:Investigate and resolve customer escalations promptly, including those from nodal, MD, and senior management levels, ensuring appropriate actions are taken to address the root cause and prevent recurrence.Provide timely and accurate updates to customers regarding the status of their escalations, ensuring a high level of transparency...

Skill Required:Strong written and verbal communication skills, ability to respond in grammatically correctEnglish.Should be Graduate / Undergraduate.Should have minimum 1 year experience of handling escalation desk.Proficient in using MS Office application like Excel, PowerPoint, OutlookGood knowledge of various social media platformsShould have...

Job Title: Escalation Manager / CoordinatorDepartment: Customer ServicesNumber of Opening 1Experience Required: 3 to 5 YearsLocation: Ghatkopar (West) (Walkable distance from Railway Station)Gender – Male OnlyReports To: DirectorPosition OverviewThe Escalation Manager / Coordinator – Sales is responsible for managing high-priority sales-related issues,...

Profile- Customer Service ExecutiveExperience- Fresher to 2 YearsLocation- MumbaiJOB DESCRIPTIONShould knowledge of ExcelShould handle inbound and outbound calls.Should handle customer escalation calls.Should escalate the pending work as per escalation level.DESIRED PROFILEDiploma/Any DegreeShould speak Hindi is a must.

Job descriptionThe Customer Support Executive will be responsible for managing and resolving escalated customer grievances effectively, empathetically, and within defined timelines. Acting as a crucial customer touchpoint, this role requires close coordination with internal teams (such as ABO, Store Operations, Logistics, etc.) to investigate issues, perform...

The Customer Support Executive will be responsible for managing and resolving escalated customer grievances effectively, empathetically, and within defined timelines. Acting as a crucial customer touchpoint, this role requires close coordination with internal teams (such as ABO, Store Operations, Logistics, etc.) to investigate issues, perform root cause...

Role: Executive/Sr Executive - Account Management (CRM)Receive and check claim documents for completeness and advice employees regarding pending documents, if any.Track and control documents to ensure TAT of claims/cards as per SLA.Feedback from Insurers and Corporates.Additional revenue opportunities from existing Corporates.Non voice coordinatorRespond to...

VFS - RefundsBlended process - 70% email and 30% callsShifts - UKLocation - WFOCommunication - excellentGraduate with minimum 2 years of experience into customer service / escalation.Salary 30 to 35k in handEscalation Executive*Office cab/shuttleFood allowanceHealth insuranceAnnual bonusProvident fund

Were Hiring: L1 Network Support EngineerLocation: MumbaiExperience: Minimum 2 yearsJob Type: Full-timeKey Responsibilities:Provide first-level support for network configuration, troubleshooting, and issue resolution.Monitor and maintain network infrastructure, ensuring uptime and performance.Escalate issues to L2/L3 teams when required.Support end-users with...