Escalation Executive

Role & responsibilities:Investigate and resolve customer escalations promptly, including those from nodal, MD, and senior management levels, ensuring appropriate actions are taken to address the root cause and prevent recurrence.Provide timely and accurate updates to customers regarding the status of their escalations, ensuring a high level of transparency...

Skill Required:Strong written and verbal communication skills, ability to respond in grammatically correctEnglish.Should be Graduate / Undergraduate.Should have minimum 1 year experience of handling escalation desk.Proficient in using MS Office application like Excel, PowerPoint, OutlookGood knowledge of various social media platformsShould have...

Posted Date23 Jun 2025- Function/Business AreaCustomer Service- LocationMumbai- Job ResponsibilitiesHandle escalation received from Chairman`s Office, Regulatory bodies, Internal Employees, Social Media Fast track the complaint and follow up with respective stakholders for resolution Ensure customers are informed during the entire cycle from receipt of ...

Job Title: Escalation Manager / CoordinatorDepartment: Customer ServicesNumber of Opening 1Experience Required: 3 to 5 YearsLocation: Ghatkopar (West) (Walkable distance from Railway Station)Gender – Male OnlyReports To: DirectorPosition OverviewThe Escalation Manager / Coordinator – Sales is responsible for managing high-priority sales-related issues,...

Profile- Customer Service ExecutiveExperience- Fresher to 2 YearsLocation- MumbaiJOB DESCRIPTION Should knowledge of ExcelShould handle inbound and outbound calls.Should handle customer escalation calls.Should escalate the pending work as per escalation level. DESIRED PROFILEDiploma/Any DegreeShould speak Hindi is a must.

The Customer Support Executive will be responsible for managing and resolving escalated customer grievances effectively, empathetically, and within defined timelines. Acting as a crucial customer touchpoint, this role requires close coordination with internal teams (such as ABO, Store Operations, Logistics, etc.) to investigate issues, perform root cause...

Role: Executive/Sr Executive - Account Management (CRM)Receive and check claim documents for completeness and advice employees regarding pending documents, if any.Track and control documents to ensure TAT of claims/cards as per SLA.Feedback from Insurers and Corporates.Additional revenue opportunities from existing Corporates.Non voice coordinatorRespond to...

Dear Candidate ,We are having Opening for Administration Executive at Dadar West -Only Male candidate can apply .Vendor & AMC CoordinationTimely AMC renewals & vendor payments- Zero escalations from internal staff.Timely coordination with vendors- Minimum 95% timely renewals of contracts- Maintain updated vendor database.Maintain 100% updated asset register-...

JD Account Management- Senior ExecutiveJob Responsibilities: Client ServicingReceive and check claim documents for completeness and advice employeesregarding pending documents, if any.Track and control documents to ensure TAT of claims/cards as per SLA.Feedback from Insurers and Corporates.Additional revenue opportunities from existing Corporates.Respond to...

Department: Account ManagementDesignation: Executive We are hiring an Executive Account Management to build, maintain, and strengthen long-term relationships with clients by understanding their needs, providing tailored solutions, and ensuring high levels of customer satisfaction by acting as the primary point of contact between the client and the...