Manager - Wealth Escalations

Job ID: 44273

Location: Mumbai, IN

Area of interest: Retail Banking

Job type: Regular Employee

Work style: Office Working

Opening date: 17 Nov 2025

Job Summary

Strategy

• Specialization in handling Wealth Management Complaints (Insurance & Investments)
• Knowledge on Key Regulations for the Retail Bank
• Excellent Communication skills (Written & Verbal) including good grammar and articulation
• Ability to speak to the client and stakeholders, the Regulators
• Basic Computer typing Skills and knowledge of Presentation
• Good Knowledge of Products
• Able to handle complaints in Escalated Vertical
• Meet the Prescribed Turn Around Time
• Positive, Polite, cheerful and courteous.
• Manage conflicts and solve problems
• Good drafting and presentation skills
• Knowledge to Identify trends, patterns and opportunities to support business objectives by analysing complex data sets

Business

• Responsibilities related to the delivery of business and / or financial objectives, for example, Awareness and understanding of the wider business, economic and market environment in which the Group operates

Processes

• Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line, for example, Responsible for executing and supervising the Budget process.

Key Responsibilities

People and Talent

• Excellent Communication skills (Written & Verbal) including good grammar and articulation
• Ability to speak to the client and stakeholders
• Basic Computer typing Skills and knowledge of Presentation
• Good Knowledge of Products
• Able to handle complaints in Escalated Vertical
• Meet the Prescribed Turn Around Time
• Positive, Polite, cheerful and courteous.
• Manage conflicts and solve problems
• Good drafting and presentation skills
• Knowledge to Identify trends, patterns and opportunities to support business objectives by analysing complex data sets

Risk Management

• Responsibilities relating to identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them. For example -The ability to interpret the Group's financial information, identify key issues based on this information and put in place appropriate controls and measures
• All responsibilities under the Risk Management Framework – both execution and supervisory – should be referenced, for example, Act as the [Process] risk control owner under the Group's Risk Management Framework (including relevant Operational Risk Framework ownership for [Liquidity] risk.

Governance

• Responsibilities relating to the direction, planning, structure, frameworks (e.g. processes and policies) and oversight. For example, Responsible for assessing the effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Skills and Experience

• Specialization in handling Wealth Management Complaints (Insurance & Investments)
• Knowledge on Key Regulations for the Retail Bank

Qualifications

Education Post Graduation Degree with at least 2 years of experience in retail banking

Languages English & Hindi

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.