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TPA CRM Executive

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Mumbai, Maharashtra, India Medi Assist Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Role: Executive/Sr Executive - Account Management (CRM)

  • Receive and check claim documents for completeness and advice employees regarding pending documents, if any.
  • Track and control documents to ensure TAT of claims/cards as per SLA.
  • Feedback from Insurers and Corporates.
  • Additional revenue opportunities from existing Corporates.

Non voice coordinator

  • Respond to queries from the employees of the corporate through e-mails.
  • Maintain weekly reports on claims and queries and the TAT of the same
  • Escalate issues as per the escalation matrix.
  • To attend to any other assignments assigned to you from time to time.

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