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CRM Executive
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We are seeking a proactive and detail-oriented Executive – CRM to join our dynamic team in Bommasandra. The ideal candidate will be responsible for managing customer orders, ensuring timely follow-ups, and maintaining accurate records using SAP, Tally, and Excel. This role demands strong communication skills, a customer-first mindset, and the ability to coordinate effectively across departments.
Key Responsibilities
- Process and manage customer orders using SAP and Tally systems
- Ensure timely follow-up on payments and coordinate yearly balance confirmations via calls and emails
- Communicate directly with customers to understand requirements and ensure satisfaction
- Maintain and update customer records, verify KYC and GST details
- Schedule demo visits and coordinate with field executives
- Support internal teams with order and customer data coordination
- Prepare and maintain reports using Excel and Google Sheets
Requirements
- 2–5 years of experience in CRM, order management, or customer service
- Proficiency in SAP, Tally, Excel, and Google Sheets
- Strong verbal and written communication skills
- Ability to manage multiple tasks and prioritize effectively
- Experience in client interaction, payment follow-ups, and data verification
- Knowledge of KYC/GST compliance is a plus
Preferred Attributes
- Organized and detail-oriented
- Customer-focused with a problem-solving attitude
- Comfortable working in a fast-paced, team-oriented environment
Job Types: Full-time, Permanent
Pay: ₹30, ₹35,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
