Escalation Specialist

5 days ago


Mumbai, Maharashtra, India ACME SERVICES PRIVATE LIMITED Full time ₹ 6,00,000 - ₹ 12,00,000 per year
  • Receive and analyze customer complaints or concerns to determine their root cause
  • Collaborate with internal teams to investigate and resolve customer issues
  • Serve as a mediator between customers and different departments within the organization
  • Provide guidance and training to customer service representatives on handling escalated cases
  • Maintain accurate records of customer interactions and case resolutions
  • Identify opportunities for improvement in customer service processes
  • Ensure customer satisfaction and resolution of escalated issues


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