Escalation Specialist
5 days ago
- Receive and analyze customer complaints or concerns to determine their root cause
- Collaborate with internal teams to investigate and resolve customer issues
- Serve as a mediator between customers and different departments within the organization
- Provide guidance and training to customer service representatives on handling escalated cases
- Maintain accurate records of customer interactions and case resolutions
- Identify opportunities for improvement in customer service processes
- Ensure customer satisfaction and resolution of escalated issues
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Contracts Specialist
5 days ago
Mumbai, Maharashtra, India IQVIA Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole & responsibilities :Purpose: The SSO Contracting Specialist is accountable for coordination, preparation, and execution of clinical study contracts (PI, site, institution, MSA, local vendors, etc., as applicable) in a direct country or extended country group (OPC and satellite countries) in close collaboration with SSO Study Start-Up Managers, SSO...
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Field Support Specialist
3 days ago
Mumbai, Maharashtra, India Oracle Financial Services Software Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per yearField Support Specialist 3 A Field Engineer is responsible for providing field system support including hardware break-fix, maintenance and product installation on customer and oracle cloud sites, interfacing with Dispatch, Logistics and Domains in accordance with activities set out in the on-site Action Plan.Ensures a high level of customer satisfaction...
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Ecommerce Specialist
5 days ago
Mumbai, Maharashtra, India Quest Digital Full time ₹ 2,40,000 - ₹ 4,20,000 per yearWe're looking for a driven E-Commerce Specialist to take our online presence to the next level. If you understand the pace of quick commerce and know how to make digital storefronts thrive, this opportunity is for youYour ResponsibilitiesManage and optimize product listings across multiple e-commerce platforms.Grow and streamline quick commerce channels for...
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GRC Specialist
7 days ago
Mumbai, Maharashtra, India UST Full time ₹ 6,00,000 - ₹ 18,00,000 per year3 - 5 Years5 OpeningsMumbaiRole descriptionWe are seeking an Information Security GRC Specialist with 3–4 years of experience in Governance, Risk, and Compliance (GRC) within the NBFC sector. The ideal candidate will have strong knowledge of regulatory frameworks and guidelines, hands-on experience in compliance management, and excellent skills in...
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Senior Specialist
5 days ago
Mumbai, Maharashtra, India Aptia Group Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAbout AptiaFounded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.With a...
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Technical Application Support Specialist
5 days ago
Mumbai, Maharashtra, India NASDAQ Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Description Nasdaq Technology is looking for a passionate Senior Technical Application Support Specialist with a focus on level 2/3 application support to join the Mumbai technology center in India. If Innovation and effectiveness drive you forward this is the place for you Nasdaq is continuously revolutionizing markets and undergoing transformations...
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Workforce Senior Specialist II
1 week ago
Mumbai, Maharashtra, India JPMorgan Chase Full time ₹ 20,00,000 - ₹ 25,00,000 per yearAre you ready to join the team that is responsible for identifying the needs of call-center lines of businesses and optimizing service levels in real-time? Our team is a highly-collaborative inclusive environment where we value relationship-building, strategic thinking and solution-oriented members.As a Workforce Senior Specialist II on the Real-Time...
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Trade Settlement Specialist
1 week ago
Mumbai, Maharashtra, India TradePe Full time ₹ 12,00,000 - ₹ 36,00,000 per yearRole OverviewWe are seeking a Trade Settlement Specialist (Cross-Border Transactions) to lead and strengthen our transaction banking operations. This role is responsible for the end-to-end processing, reconciliation, and settlement of payments across domestic and international rails.The role requires expertise in SWIFT, FX, Nostro/Vostro management, and...
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Technical Support Specialist II
2 weeks ago
Mumbai, Maharashtra, India ConnectWise Full time ₹ 9,00,000 - ₹ 12,00,000 per yearGeneral Summary:The Technical Support Specialist II is responsible for assisting our partners in diagnosing and resolving a partners Network Related issues or questions. This role works in partnership with cross-functional teams to troubleshoot, resolve, and document issues, getting partners back on track to having a positive experience with our...
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Technical Support Specialist II
19 hours ago
Mumbai, Maharashtra, India COVENTINE DIGITAL PRIVATE LIMITED Full time ₹ 2,50,000 - ₹ 7,50,000 per yearGeneral Summary:The Technical Support Specialist II is responsible for assisting our partners in diagnosing and resolving a partners product issues or questions.This role works in partnership with cross-functional teams to troubleshoot, resolve, and document issues, getting partners back on track to having a positive experience with our products.Essential...