Technical Support Specialist II

4 days ago

Mumbai, Maharashtra, India ConnectWise Full time ₹ 9,00,000 - ₹ 12,00,000 per year

General Summary:

The Technical Support Specialist II is responsible for assisting our partners in diagnosing and resolving a partners Network Related issues or questions. This role works in partnership with cross-functional teams to troubleshoot, resolve, and document issues, getting partners back on track to having a positive experience with our products.

Essential Duties & Responsibilities:

  • Provides support to cross-functional teams, with a high attention to detail
  • Research, analysis, and document findings
  • Interact with partners to provide technical support via email, phone, chat, cases, and remote sessions
  • Monitors Network devices, off-site, and critical service failure events
  • Investigates and resolves reported failure incidents, escalating when necessary
  • Acts as first point of contact for escalated support cases for network-related issues
  • Maintains a knowledge base of our products and services and provides high-quality technical support to partners during each interaction
  • Discusses partners' operational challenges and evaluates business data to identify areas of opportunity to help partners optimize their business strategies
  • Identifies and escalates trending issues and potential software/product defects to leadership and development

  • Contributes to written articles for the internal and external knowledge base

  • Identifies and escalates situations requiring urgent attention to the appropriate teams

  • Documents partner interactions, troubleshooting, and results in a clear and concise manner and accurately reports customer feedback to Leadership.
  • Handles assigned support cases
  • Engages in the application of best practices per technical documentation and provides solutions based on the diagnosis of the problem
  • Communicates new release features and improvements to our partners that better their experience

Knowledge, Skills, and/or Abilities Required:

  • Ability to work independently on projects and processes with general supervision
  • Ability to adapt and understand new technology/processes as per business requirements
  • Strong customer service skills
  • Strong desire to help our partners and peers
  • Strong written and verbal communication skills
  • Strong sense of ownership and accountability
  • Knowledge and application of Switching, Routing, Network Setup, Firewall (NAT, ACL)
  • Installing, configuring, and troubleshooting L2/L3 Switches, Routers, Wireless Access Points, and Firewalls.
  • Experience in configuring UTM (Unified Threat Management) will be an added advantage.
  • Must have some basic understanding of Network Services, e.g. DHCP Server, DNS, File share, Windows Firewall etc.
  • Must have some basic understanding of Windows Networking.
  • Knowledge of OSI and TCP/IP.
  • Knowledge of virtualization and cloud technology

Educational/Vocational/Previous Experience Recommendations:

  • Bachelors degree is required in a related field or equivalent business experience
  • Minimum 2+ years of related experience
  • Network Certification like CCTRS (Cisco Certified Technician Routing and Switching) or CCNA (Cisco Certified Network Associate) or CompTIA
  • Certification on Fortinet or PaloAlto firewall will be an added advantage.

  • Technical Support Specialist II

    2 weeks ago

    Mumbai, Maharashtra, India COVENTINE DIGITAL PRIVATE LIMITED Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    General Summary:The Technical Support Specialist II is responsible for assisting our partners in diagnosing and resolving a partners product issues or questions.This role works in partnership with cross-functional teams to troubleshoot, resolve, and document issues, getting partners back on track to having a positive experience with our products.Essential...

  • Project Technical Support-II

    1 week ago

    Mumbai, Maharashtra, India E Solutions Full time ₹ 2,40,000 - ₹ 7,20,000 per year

    Project Name :- Evaluation of Efficacy and safety of lower dose Emicizumab (1mg every two weeks) with and without loading dose in hemophilia A.Name of Post :- Project Technical Support-IINo. of Vacancy :- Post-1 (One Post)Emoluments :- Rs. 20,000/- Per Month + 30% HRAEssential qualifications :-12th in Science + Diploma (MLT/DMLT or equivalent) + Five Years...

  • Technical Support Specialist

    1 week ago

    Mumbai, Maharashtra, India Mettler-Toledo Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Technical Support Specialist - GMSLocation Mumbai, Maharashtra, IndiaDate posted October 27, 2025Job ID 20520Our Opening and Your ResponsibilitiesWhat You Need to SucceedOur Offer to YouAbout Mettler ToledoMETTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics,...

  • The Application/Technical Support Specialist

    1 week ago

    Mumbai, Maharashtra, India 988d1d92-6e9f-416f-9701-94fe41ec7077 Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Note : Candidate from Mumbai location only can applyReady to travel andheriReady to work 24/7 shiftlooking immediate -15 daysJob Summary:The Application/Technical Support Specialist plays a critical role in providing support for business-critical software applications. This position is responsible for troubleshooting issues, performing system monitoring,...

  • Technical Support Engineer

    1 week ago

    Mumbai, Maharashtra, India Lxme Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    About Us:At LXME, we're building India's first full-stack financial platform for women — designed to helpthem save, invest, and manage money confidently. We're on a mission to create real impact, andwe're looking for passionate builders to join our tribe.Job Description:The Technical Support Specialist is responsible for providing technical support and...

  • Desktop Support Specialist

    1 week ago

    Mumbai, Maharashtra, India af59c3e3-4dbc-4957-8fc7-dee7bdd4d1c7 Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company DescriptionEnvision Overseas Education Consultants is a trusted guide for students aspiring to study at top international universities. With a global network of partnerships across the USA, UK, Canada, Australia, and Europe, Envision offers personalized guidance tailored to each student's academic goals. The team provides end-to-end support, from...

  • Technical Support Specialist

    4 days ago

    Mumbai, Maharashtra, India Sunfire Technologies Pvt. Ltd. Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Job Description -4+ years of relevant technical experience in configuring, installing, monitoring & supporting / troubleshooting highly scalable physical and virtual server environment• Good understanding of backup infrastructure like- Veritas/ Veeam /Commvault platforms & storage systems like- Hitachi/NetApp/Dell EMC • Understanding of converged...

  • Technology Support II

    2 weeks ago

    Mumbai, Maharashtra, India JPMorganChase Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    JOB DESCRIPTIONJoin a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.As a Technology Support II team member in Commercial & Investment Bank, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows....

  • Technology Support II

    2 weeks ago

    Mumbai, Maharashtra, India JPMorganChase Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    DescriptionJoin a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.As a Technology Support II team member in Commercial & Investment Bank, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your...

  • Technical Support

    2 weeks ago

    Mumbai, Maharashtra, India Danaher Corporation Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Bring more to life.Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?At Pall Corporation, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact. You'll thrive in a culture of belonging where you and...