Technology Support II

2 weeks ago

Mumbai, Maharashtra, India JPMorganChase Full time ₹ 6,00,000 - ₹ 18,00,000 per year

JOB DESCRIPTION

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

As a Technology Support II team member in Commercial & Investment Bank, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job responsibilities

  • Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
  • Improve operational stability and availability through participation in problem management
  • Monitor production environments for anomalies and address issues utilizing standard observability tools
  • Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
  • Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

  • 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
  • Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
  • Exposure to observability and monitoring tools and techniques. Demonstrated expertise in Agile project delivery methodology.
  • Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework.
  • Hands-on practical experience in testing with a proven track record in QA software deliverables, including defining and executing testing strategies.
  • Experience with functional testing automation tools (Selenium, Java, Cucumber, Python) and API test automation (Rest Assured, SoapUI, Postman,Bruno).
  • Proficient in all aspects of the Software Development Life Cycle. Proficient knowledge and experience in tools : Maven, Git, Bitbucket, JIRA, Confluence.

Preferred qualifications, capabilities, and skills

  • Knowledge of one or more general purpose programming languages or automation scripting

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