Retail Sales Officer
6 days ago
Job Title: Retail Sales Officer
Location:Muund or Chembur
Department: Sales & Customer Service
Reports to: Store Manager / Assistant Floor Manager
Job Purpose:
To deliver an exceptional customer experience by understanding customer needs, showcasing jewellery collections, and achieving sales targets while upholding the brands values of trust and transparency.
Key Responsibilities:
1. Sales & Customer Service
- Greet customers warmly and understand their jewellery requirements.
- Showcase and explain product features, designs, and value propositions.
- Convert enquiries into sales by building trust and rapport with customers.
- Achieve individual and store sales targets consistently.
- Provide after-sales support to ensure customer satisfaction.
2. Product Knowledge & Presentation
- Maintain strong knowledge of product lines, new collections, and promotions.
- Assist in visual merchandising by ensuring proper display and presentation of jewellery.
- Keep oneself updated about industry trends and competitor offerings.
3. Store Operations
- Support stock management including receiving, replenishing, and safeguarding inventory.
- Adhere to store SOPs, billing, and documentation requirements.
- Ensure compliance with company policies on quality, hygiene, and safety standards.
4. Customer Relationship Management
- Build long-term relationships with customers to encourage repeat business.
- Maintain and update customer databases for follow-ups, festivals, and special occasions.
- Handle customer complaints or escalations with patience and professionalism.
5. Teamwork & Development
- Collaborate with team members to achieve store objectives.
- Participate in regular trainings and skill enhancement sessions.
- Share feedback with management on customer preferences and market trends.
Key Skills & Competencies:
- Strong communication and interpersonal skills.
- Passion for customer service and relationship building.
- Sales-oriented with negotiation and persuasion ability.
- Professional grooming and etiquette.
- Attention to detail and commitment to quality.Role & responsibilities
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