
Key Accounts Coordinator/ Services Coordinator
7 days ago
Role & responsibilities
Customer Relationship Management
- Act as the single point of contact for AMC and project clients.
- Track service delivery schedules, preventive maintenance visits, and SLAs.
- Handle customer queries, escalations, and feedback with professionalism.
Contract & Project Coordination
- Maintain and monitor AMC agreements, renewal cycles, and service scope.
- Support project handover, warranty management, and transition to AMC.
Resource & Schedule Management
- Allocate manpower and tools based on urgency and site complexity
Commercial & Documentation & Reporting
- Track invoicing, collections, and payment status with finance team.
- Maintain MIS for AMC and project accounts visits, renewals, escalations, tracker sheet.
- Prepare client reports, MOMs, and compliance documentation.
- Maintain service records, client feedback logs, and performance tracking reports
- Submit monthly MIS reports to management
Internal Coordination
- Work with service delivery, procurement, and technical teams to ensure customer commitments are met.
- Support sales/account managers in upselling/cross-selling AMC extensions or new services.
- Prepare and submit AMC/Renewal offers, spares, and add-on job quotations
- Monitor and enforce quality standards across all service visits
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