
Escalation Executive
3 weeks ago
RESPONSIBILITIES:
- Escalation management executive to Grievance escalations.
- Manage and resolve customer complaints and issues promptly and effectively.
- Communicate with customers via phone, email, and social media, ensuring a professional and empathetic approach.
Required Candidate profile
- Min2-3 yrs of experience in escalation management.
- Bachelor's degree
- Proven experience in handling high-pressure situations and managing difficult customers.
-
Escalation Executive
2 days ago
Mumbai, Maharashtra, India Godrej Properties Full time ₹ 1,04,000 - ₹ 1,30,878 per yearRole & responsibilities:Investigate and resolve customer escalations promptly, including those from nodal, MD, and senior management levels, ensuring appropriate actions are taken to address the root cause and prevent recurrence.Provide timely and accurate updates to customers regarding the status of their escalations, ensuring a high level of transparency...
-
Customer Escalation Executive
2 days ago
Mumbai, Maharashtra, India Alustruct Engineering Full time ₹ 3,15,000 - ₹ 4,20,000 per yearSkill Required:Strong written and verbal communication skills, ability to respond in grammatically correctEnglish.Should be Graduate / Undergraduate.Should have minimum 1 year experience of handling escalation desk.Proficient in using MS Office application like Excel, PowerPoint, OutlookGood knowledge of various social media platformsShould have...
-
Executive Escalations
4 days ago
Mumbai, Maharashtra, India Jio Full time ₹ 9,00,000 - ₹ 12,00,000 per yearPosted Date23 Jun 2025- Function/Business AreaCustomer Service- LocationMumbai- Job ResponsibilitiesHandle escalation received from Chairman`s Office, Regulatory bodies, Internal Employees, Social Media Fast track the complaint and follow up with respective stakholders for resolution Ensure customers are informed during the entire cycle from receipt of ...
-
Escalation Manager/Coordinator
4 days ago
Mumbai, Maharashtra, India Infinity Trade Group Full time ₹ 1,04,000 - ₹ 1,30,878 per yearJob Title: Escalation Manager / CoordinatorDepartment: Customer ServicesNumber of Opening 1Experience Required: 3 to 5 YearsLocation: Ghatkopar (West) (Walkable distance from Railway Station)Gender – Male OnlyReports To: DirectorPosition OverviewThe Escalation Manager / Coordinator – Sales is responsible for managing high-priority sales-related issues,...
-
Telecalling Executive
3 weeks ago
Mumbai, Maharashtra, India Zeno Health Full timeJob descriptionThe Customer Support Executive will be responsible for managing and resolving escalated customer grievances effectively, empathetically, and within defined timelines. Acting as a crucial customer touchpoint, this role requires close coordination with internal teams (such as ABO, Store Operations, Logistics, etc.) to investigate issues, perform...
-
Customer Support Executive
6 days ago
Mumbai, Maharashtra, India Zeno Health Full time ₹ 9,00,000 - ₹ 12,00,000 per yearThe Customer Support Executive will be responsible for managing and resolving escalated customer grievances effectively, empathetically, and within defined timelines. Acting as a crucial customer touchpoint, this role requires close coordination with internal teams (such as ABO, Store Operations, Logistics, etc.) to investigate issues, perform root cause...
-
Technical Helpdesk Executive
2 weeks ago
Mumbai, Maharashtra, India Metal Power Analytical Full time ₹ 2,00,000 - ₹ 6,00,000 per yearAs an L1/L2 Service Help Desk Executive, the primary role involves managing initial customer interactions with professionalism and courtesy. The primary job is to handle and resolve straightforward technical issues remotely using established guidelines, ensuring accurate documentation of all interactions in the system. For more complex problems, the issues...
-
TPA CRM Executive
4 days ago
Mumbai, Maharashtra, India Medi Assist Full time ₹ 9,00,000 - ₹ 12,00,000 per yearRole: Executive/Sr Executive - Account Management (CRM)Receive and check claim documents for completeness and advice employees regarding pending documents, if any.Track and control documents to ensure TAT of claims/cards as per SLA.Feedback from Insurers and Corporates.Additional revenue opportunities from existing Corporates.Non voice coordinatorRespond to...
-
Email Support Executive
4 days ago
Mumbai, Maharashtra, India Momentum Hr Full time ₹ 3,00,000 - ₹ 3,50,000 per yearVFS - RefundsBlended process - 70% email and 30% callsShifts - UKLocation - WFOCommunication - excellentGraduate with minimum 2 years of experience into customer service / escalation.Salary 30 to 35k in handEscalation Executive*Office cab/shuttleFood allowanceHealth insuranceAnnual bonusProvident fund
-
Administration Executive
4 days ago
Mumbai, Maharashtra, India Krystal Integrated Services Full time ₹ 1,04,000 - ₹ 1,30,878 per yearDear Candidate ,We are having Opening for Administration Executive at Dadar West -Only Male candidate can apply .Vendor & AMC CoordinationTimely AMC renewals & vendor payments- Zero escalations from internal staff.Timely coordination with vendors- Minimum 95% timely renewals of contracts- Maintain updated vendor database.Maintain 100% updated asset register-...