Escalation Executive

3 weeks ago


Mumbai, Maharashtra, India Cygnus Ad Consulting Full time
Job Description

RESPONSIBILITIES:

- Escalation management executive to Grievance escalations.
- Manage and resolve customer complaints and issues promptly and effectively.
- Communicate with customers via phone, email, and social media, ensuring a professional and empathetic approach.

Required Candidate profile

- Min2-3 yrs of experience in escalation management.
- Bachelor's degree
- Proven experience in handling high-pressure situations and managing difficult customers.

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