Front Office Manager

3 days ago

Madikeri, Karnataka, India The Ibnii Full time ₹ 2,00,000 - ₹ 6,00,000 per year

FRONT OFFICE MANAGER/ASSISTANT FRONT OFFICE

MANAGER (FOM/AFOM)

Job Summary:

At The Ibnii Coorg, we are dedicated to creating a sustainable luxury resort experience for

our guests. As a SPA THERAPIST, you will have to oversee our front desk operations and

ensure a positive experience for all guests and visitors. This role is responsible for managing

staff, supervising daily activities, and coordinating front office functions to ensure high

standards of service and efficiency. The ideal candidate will have strong leadership skills

and a proven ability to manage a team while maintaining a welcoming and professional

front desk environment. service.

Responsibilities:

Staff Management & Training: Supervise front office personnel, including

receptionists, night auditors, and concierge staff. Managing staff, including hiring,

training, and scheduling the staff shift. Manage and monitor activities of all

employees in the Front Office department making sure they adhere the standards of

excellence and to the guidelines set in the employee handbook, hotel policies and

procedures, coaching, training and correcting where needed.

Guest Engagement: Maintain a professional and high quality service oriented

environment at all times. Ensuring high standards of Guest Engagement starting from

Check in till Check Out. Meeting with guest, handling complaints & special request (If

any). Dealing with complaints, problem solving, disturbances, special requests and

any other issues that may arise in very professional & timely manner.

Inform all Front Office staff of daily activities, group and VIP arrivals as well as special

requests and repeat guests. Check accommodation, making sure any special requests

are carried out accordingly, greet guests upon arrival and ensure escort to

accommodations if appropriate.

Operational Requirement: Manage daily front office operations, oversee front desk,

concierge, and luggage services, and ensure compliance with hotel policies and

procedures.

¢

¢

Financial Aspects: Set Front Office Budget for the year. Supervise Upsell program at

the Front Office and work as part of the Yield Management team to try and maximize

revenue for the hotel. Ensure accurate billing and charging of accounts, monitor and

manage revenue goals, and handle front desk supplies and inventory.

Ensuring Smooth Coordination: Ensuring everyday the Accommodation meeting is

held with other operational department so that all the department have clear

understanding of day to day operation, closing & next day arrival & departures.

Conducting one to one meeting with the reservation team about the day arrival,

about FIT or Group Guest.

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