Guest Relation Executive

3 weeks ago

Madikeri KA IN goSTOPS Hospitality Full time

Job Title Guest Relations Executive Location Coorg About Role - We are looking for a Guest Relations Executive Senior Guest Relations Executive to join our team at goSTOPS India s fastest-growing backpacker hostel brand As a key member of the team you will be responsible for ensuring an exceptional guest experience at our properties in South and West India fostering a welcoming and vibrant atmosphere for all visitors Roles and Responsibilities -Guest Services Greet and welcome guests with a pleasant demeanor providing excellent customer service throughout their stay Front Desk Operations Manage check-ins and check-outs efficiently ensuring accurate completion of all necessary documentation Communication Handle phone calls messages and inquiries redirecting them to relevant departments when necessary Administrative Support Maintain and organize files records and documents updating them as needed Create and manage spreadsheets for reporting and operational needs Property Management Support Conduct inventory checks and maintain records Assist in the procurement of monthly supplies Step in as the property in-charge during the absence of the property manager Food and Beverage Assistance Support the service of food and beverages to ensure guest satisfaction Bookkeeping Assistance Issue invoices checks and assist in basic bookkeeping tasks Cross-Location Travel Be willing to travel to other properties in South and West India when required Qualifications Knowledge ExperienceA minimum of 6 months of industrial training or relevant experience in hospitality A pleasant personality and excellent verbal and written communication skills Final-year student or graduate from a Hotel Management program is preferred Flexibility and enthusiasm for traveling across South and West India What We OfferCompensation A competitive salary plus PLI Provident Fund and ESIC Performance Incentives Performance-linked incentives of up to 35 of the gross salary Additional Perks Complimentary accommodation and meals provided by the company The opportunity to work at multiple PAN India locations with a focus on South and West regions If you are passionate about hospitality have a positive attitude and love meeting new people we encourage you to apply for this exciting opportunity Be part of our team and help us continue to provide unique and unforgettable experiences for our guests

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