Guest Relation Executive

3 weeks ago

Hassan KA IN Rosetta Hospitality Full time

General Responsibilities Demonstrates pride in the workplace with a high level of commitment towards achieving organizational objectives Consistently treats all Guests and colleagues in a polite helpful and courteous manner Have in-depth knowledge of our product and competitors Communicate well to ensure effective shift handover Actively participate in organized meetings Interact with department and resort staff in a professional and positive manner to foster good rapport promote team spirit and ensure effective two-way communication Specific Responsibilities Provide luxury guest service experiences for clients throughout their stay Ensure guests receive an exceptional arrival experience as per the resort s brand standards Monitor daily bookings and ensure assigned rooms are prepared prior to check-in Coordinate luggage collection and storage Oversee check-in and check-out procedures including reservations and financial transactions Promptly address guests requests like minibar consumption in-room dining etc Actively listen to and resolve guest complaints Ensure special guests like differently-abled people elderly children and VIPs receive personalized service Inform guests about resort facilities including dining options activities spa boutique etc Liaise with Housekeeping and F B staff to provide an overall comfortable guest experience To ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival to departure To ensure members consistently receive all benefits repeat guests and other VIP s receive special recognition and service Review arrival lists to welcome guests greet all guests personally Liaise with other departments and necessary outside contracts to ensure excellent service delivery Oversee maintenance of efficient repeat guest history system Attending to special requests by guests Handle guest complaints and refer them as necessary follows up on corrective action Review arrival lists for all arrivals and VIPs to check room allocations amenities and special requests Provide information about amenities area and venues and promote services Anticipate guest needs and build rapport with guests Responsible for achieving a score of 90 in RENARD audit for Front Office operations and take necessary action for the shortcomings for standard compliance Offer assistance with certain tasks e g confirming travel arrangements taking messages etc

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