Guest Relation Executive

6 days ago

Hassan, India Rosetta Hospitality Full time

**General Responsibilities**:
Demonstrates pride in the workplace with a high level of commitment towards achieving

organizational objectives

Consistently treats all Guests and colleagues in a polite, helpful and courteous manner

Have in-depth knowledge of our product and competitors

Communicate well to ensure effective shift handover

Actively participate in organized meetings

Interact with department and resort staff in a professional and positive manner to foster good

rapport, promote team spirit and ensure effective two-way communication

**Specific Responsibilities**:
Provide luxury guest service experiences for clients throughout their stay

Ensure guests receive an exceptional arrival experience as per the resort’s brand standards

Monitor daily bookings and ensure assigned rooms are prepared prior to check-in

Coordinate luggage collection and storage

Oversee check-in and check-out procedures, including reservations and financial transactions

Promptly address guests’ requests, like minibar consumption, in-room dining, etc.

Actively listen to and resolve guest complaints

Ensure special guests, like differently-abled people, elderly, children, and VIPs, receive

personalized service

Inform guests about resort facilities including dining options, activities, spa, boutique, etc.

Liaise with Housekeeping and F&B staff to provide an overall comfortable guest experience

To ensure maximum guest satisfaction through personal recognition and prompt cordial

attention from arrival to departure

To ensure members consistently receive all benefits, repeat guests and other VIP’s receive

special recognition and service

Review arrival lists to welcome guests, greet all guests personally

Liaise with other departments and necessary outside contracts to ensure excellent service

delivery

Oversee maintenance of efficient repeat guest history system

Attending to special requests by guests

Handle guest complaints and refer them as necessary, follows up on corrective action

Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special

requests

Provide information about amenities, area, and venues and promote services

Anticipate guest needs and build rapport with guests

Responsible for achieving a score of 90% in RENARD audit for Front Office operations and take

necessary action for the shortcomings for standard compliance

Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages), etc.

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