Guest Relation Executive

3 weeks ago

Guruvayur KL IN ALBA Regency Full time

Key Responsibilities 1 Guest Engagement and Assistance Warmly greet arriving guests and bid farewell to departing guests ensuring a personalized and memorable welcome farewell Actively engage with guests inquire about their needs and provide assistance and information about hotel facilities services and local attractions 2 VIP and Corporate Guests Management Identify VIP and corporate guests and provide special attention and services as required Develop and maintain strong relationships with corporate clients and regular guests 3 Guest Issue Resolution Handle guest inquiries concerns and complaints promptly and professionally ensuring a satisfactory resolution Collaborate with relevant hotel departments to address guest issues effectively 4 Guest Services Coordination Coordinate and fulfill special guest requests including room preferences amenities and transportation arrangements Facilitate reservations for hotel services such as dining spa or business facilities 5 Guest Feedback Management Proactively seek guest feedback and reviews during their stay encouraging positive online reviews and addressing negative feedback Compile and report guest feedback to relevant departments for continuous improvement 6 Events and Special Occasions Assist guests in planning and organizing special events meetings or celebrations within the hotel Ensure that all arrangements meet or exceed guest expectations 7 Loyalty Programs and Recognition Promote and enrol guests in the hotel s loyalty programs Recognize and reward repeat guests with personalized amenities and special privileges 8 Communication and Reporting Maintain effective communication with various hotel departments including front office housekeeping F B and management Prepare regular reports on guest interactions and feedback for management review 9 Upselling and Revenue Enhancement Identify opportunities to upsell room upgrades services and amenities to enhance the guest experience and increase revenue 10 Safety and Security Ensure the safety and security of guests and their belongings Be knowledgeable about and adhere to hotel security and emergency procedures Qualifications Bachelor s degree in Hotel Management or a related field preferred Previous experience in guest relations hospitality or customer service Excellent interpersonal and communication skills Proficiency in multiple languages Strong problem-solving abilities and adaptability Ability to remain calm and professional in high-pressure situations Familiarity with hotel management software and reservation systems Customer-centric mind-set and a passion for providing exceptional service Job Type Full-time Pay 10 000 00 - 15 000 00 per month Benefits Food provided Work Location In person

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