Guest Relations Executive

6 hours ago

Anjuna GA IN Vianaar Homes Pvt. Ltd. Full time

Duties and Responsibilities Manage Online Travel Agencies for the properties you would be managing AirBnB Booking com etc create listings for each property manage the booking enquiries guest feedback review Reply to guests queries through email AirBnB WhatsApp Coordinate with guests before their arrival and then with other departments internally to ensure everything is ready before the guests arrival housekeeping maintenance etc Meet the guests during check-in show them the property collect security deposit and then meet them at the check-out and return the security deposit if there are no damages Be in touch with the guests during their stay to ensure high levels of guest satisfaction Point of contact for apartment owners explain rental service operations to them get them on board maintain rapport with them over time Coordinate with apartment owners to procure missing furniture and other items for their apartment Curate information on things to do around the area and ensure that the document is updated in a timely manner Ensure maximum occupancy of your property by keeping the listings on portals up to date updating prices etc Requirement Perfect English written and spoken and good master of Hindi Konkani Strong communication interactions with high profile clients and home owners of luxury properties Incredible sense of customer service Ability to work in a team - the job will require a high level of interaction with staff on the ground estate managers maintenance team housekeeping team photographers etc Well-developed project management skills can work independently and set timelines to achieve your own goals Comfortable with numbers ability to quickly calculate the value delivered by various rental price points and tax implications Entrepreneurial drive and demonstrated ability to achieve goals in an innovative and fast-paced environment Strong execution focus with a drive to achieve measurable results and impact Determination once you start a project you will do everything to achieve it Deadline oriented you feel satisfied when you have achieved your responsibilities on time High level of self-motivation and drive Experience Education Experience in customer service or hospitality Job Types Full-time Permanent Pay Up to 360 000 00 per year Benefits Paid time off Provident Fund Application Question s how many years of experience do you have in guest relations Work Location In person

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