Guest Relations Executive

4 weeks ago

Panjim, Goa, India Sonidero Hospitality Private Limited Full time

Job Overview We are looking for a warm professional and customer-focused Guest Relations Executive to be the face of our microbrewery taproom As the first point of contact for our guests you will be responsible for creating a welcoming atmosphere managing reservations handling guest inquiries and ensuring an exceptional customer experience The ideal candidate has excellent communication skills a passion for hospitality and a charming personality that enhances guest engagement Key Responsibilities Guest Reception Greet and welcome guests with a friendly and professional demeanor Reservations Seating Manage bookings walk-ins and seating arrangements to optimize the guest experience Customer Service Address guest inquiries concerns and special requests promptly and professionally Personalized Experience Assist guests in understanding the menu beer selections and special offerings Brand Representation Serve as an ambassador of the tap room sharing its story values and offerings Complaint Resolution Handle customer feedback and resolve issues with diplomacy and efficiency Event Coordination Support brewery events beer tastings and promotional activities Payment Assistance Guide guests with billing inquiries and ensure smooth payment processing Clean Organized Reception Area Maintain a tidy and welcoming front desk or hostess area Qualifications Skills Prior experience in guest relations hospitality or front-of-house roles is preferred Exceptional communication and interpersonal skills Strong problem-solving abilities and a proactive approach to customer service Well-groomed professional appearance with a confident and friendly personality Ability to multitask in a fast-paced environment Proficiency in reservation management systems or POS software is a plus Fluency in English knowledge of additional languages is an advantage Flexible to work evenings weekends and holidays as required Job Types Full-time Permanent Pay 250 000 00 - 350 000 00 per year Benefits Food provided Paid sick time Paid time off Provident Fund Ability to commute relocate Panjim Goa Reliably commute or planning to relocate before starting work Preferred Education Bachelor s Preferred Experience total work 3 years Preferred Location Panjim Goa Preferred Work Location In person

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