Customer Relationship Management Specialist

1 day ago

Kolkata metropolitan area West Bengal, India BetheBee Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Company Description

BetheBee, founded in 2013 and headquartered in Kolkata, is a leading advertising agency specializing in delivering creative brand, communication, and marketing solutions. Our team of over 65 professionals crafts tailored strategies across diverse platforms, including advertisements, digital marketing, brand identity, packaging, and activations. With a strong focus on detail and innovation, we serve clients across 10 Indian states in sectors such as real estate, financial services, building materials, and fashion. Our work with reputed clients like SBI Life Insurance, Elegant Steel, and Amrit Cement has earned us accolades, including Talent Track Awards and Foxglove Awards.

Role Description

This is a full-time, on-site role located in the Kolkata metropolitan area for a Customer Relationship Management (CRM) Specialist.

The CRM Specialist will be responsible for :

  • Managing and maintaining client relationships, developing and implementing CRM strategies, and driving client satisfaction.
  • The role requires collaboration with sales, marketing, and project teams to ensure alignment and successful delivery of client goals.
  • Key day-to-day tasks include analyzing client data, creating reports, coordinating project milestones, and continuously improving CRM processes to optimize client retention and business growth.

Qualifications:

  • Proficiency in Customer Relationship Management (CRM) and Sales skills
  • Strong analytical skills for data interpretation and reporting
  • Exceptional communication skills for client interaction and collaboration
  • Most important task shall be to follow Up with Clients ensuring timely payments.
  • Project Management expertise to ensure timely and organized delivery
  • Proactive problem-solving skills and the ability to work in a team-oriented environment
  • Bachelor's degree in Marketing, Business Administration, or a related field
  • Prior experience in advertising, marketing, or CRM roles is highly advantageous

Tools & Software:

  • CRM Platforms:
    Zoho CRM, HubSpot, Salesforce, Bitrix24
    or similar
  • Reporting & Analysis:
    Excel, Google Sheets, Data Studio (for NPS tracking)
  • Email Tools:
    Mailchimp, Gmail, Outlook
  • Communication: WhatsApp for Business, Zoom, Slack

.

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