Customer Care Specialist

3 weeks ago

Kolkata West Bengal, India Ananta Resource Management Full time

Customer Success Specialist- Location Kolkata WB India- Industry ManufacturingPosition Overview We are seeking a dynamic and results-oriented Customer Success Specialist to join our Thermo Adhesives Business team The ideal candidate will have a passion for sales excellent communication skills and a keen understanding of thermo adhesive products and applications Key Responsibilities - Customer Relationship Management Maintain and enhance relationships with existing customers - New Account Registration Process customer registrations efficiently through forms - Issue Resolution Address and resolve customer concerns promptly - Quotations Prepare and send quotations for required articles and services - Lead Generation Communicate with leads to arrange meetings and secure new business opportunities - Sales Operations Oversee daily sales coordination and operations - Repeat Business Encourage and manage repeat customer sales - Upselling Cross-Selling Identify additional sales opportunities - Lead Management Generate and convert sales leads effectively - Pipeline Management Manage the sales pipeline effectively to ensure successful conversions Qualifications - Education Bachelor s degree in Business Administration Marketing or a related field - Experience 2-3 years of total and relevant experience with stability Skills - Strong understanding of Customer Relationship Management CRM software - Excellent communication and interpersonal skills - Ability to handle customer concerns and resolve issues efficiently Working Conditions - Hours Six-day work week Monday to Friday 10 AM - 7 PM Saturday 10 AM - 4 PM - Work Environment On-site position at Dakhinee Co-Operative Housing Society Kolkata Compensation and Benefits - Salary range 20 000 - 25 000 per month - Pick up and drop off services from specified locations - Paid privilege leaves - Employee referral program ref updazz com

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