Customer Care Specialist

1 week ago

KolkataWest Bengal, India Ananta Resource Management Full time

- Customer Success Specialist - Location: Kolkata, WB, India - Industry: Manufacturing Position Overview: We are seeking a dynamic and results-oriented Customer Success Specialist to join our Thermo Adhesives Business team. The ideal candidate will have a passion for sales, excellent communication skills, and a keen understanding of thermo adhesive products and applications. Key Responsibilities: - Customer Relationship Management: Maintain and enhance relationships with existing customers. - New Account Registration: Process customer registrations efficiently through forms. - Issue Resolution: Address and resolve customer concerns promptly. - Quotations: Prepare and send quotations for required articles and services. - Lead Generation: Communicate with leads to arrange meetings and secure new business opportunities. - Sales Operations: Oversee daily sales coordination and operations. - Repeat Business: Encourage and manage repeat customer sales. - Upselling & Cross-Selling: Identify additional sales opportunities. - Lead Management: Generate and convert sales leads effectively. - Pipeline Management: Manage the sales pipeline effectively to ensure successful conversions. Qualifications: - Education: Bachelor's degree in Business Administration, Marketing, or a related field. - Experience: 2-3 years of total and relevant experience with stability. Skills: - Strong understanding of Customer Relationship Management (CRM) software. - Excellent communication and interpersonal skills. - Ability to handle customer concerns and resolve issues efficiently. Working Conditions: - Hours: Six-day work week, Monday to Friday (10 AM - 7 PM), Saturday (10 AM - 4 PM). - Work Environment: On-site position at Dakhinee Co-Operative Housing Society, Kolkata. Compensation and Benefits: - Salary range: 20,000 - 25,000 per month. - Pick up and drop off services from specified locations. - Paid privilege leaves. - Employee referral program.

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