Customer Relationship Manager

1 week ago

Baguihati Kolkata West Bengal, India Dugar Automotives Private Limited Full time ₹ 1,20,000 - ₹ 2,40,000 per year

Job Title: Customer Relationship Manager (CRM) – Premium Motorcycle Division

Location: Kolkata, West Bengal

Company: Dugar Automotives Private Limited (Authorised Honda Premium Bike Dealership)

About Us

Dugar Automotives Pvt. Ltd. is a leading name in the automotive industry, proudly representing Honda's premium motorcycle range in Kolkata. With a strong legacy of excellence and customer satisfaction, we are committed to delivering world-class experiences to our riders.

Position Overview

We are seeking a Customer Relationship Manager (CRM) with a strong background in the automotive two-wheeler segment to manage and enhance our customer engagement, retention, and satisfaction initiatives. The ideal candidate will be passionate about premium motorcycles, customer service, and relationship building.

Key Responsibilities

  • Manage end-to-end customer relationship processes for new and existing customers.
  • Ensure superior customer experience from inquiry to post-delivery service.
  • Maintain and update the customer database (CRM software).
  • Handle customer feedback, complaints, and follow-ups effectively.
  • Coordinate with the sales, service, and marketing teams to enhance customer engagement.
  • Plan and execute customer retention programs and premium ride events.
  • Ensure timely communication of offers, service reminders, and product updates.

Required Qualifications & Skills

  • Experience: Minimum 2–5 years of experience in the automotive (two-wheeler) industry; premium brand experience preferred.
  • Education: Graduate in any discipline
  • Strong communication and interpersonal skills.
  • Passion for motorcycles and customer service excellence.
  • Proficiency in MS Office and CRM tools.

What We Offer

  • Competitive salary and performance-based incentives.
  • Opportunity to work with a premium global brand (Honda BigWing).
  • Professional growth in a reputed automotive group.
  • Dynamic and customer-focused work environment.

How to Apply

Interested candidates may send their updated CV with the subject line "Application for CRM – Premium Motorcycle Division (Kolkata)" to:

Susmita Hait

Job Type: Full-time

Pay: ₹14, ₹16,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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