Customer Relationship Manager

5 days ago

Baguihati Kolkata West Bengal, India Dugar Automotives Private Limited Full time ₹ 1,20,000 - ₹ 2,40,000 per year

Job Title: Customer Relationship Manager (CRM) – Premium Motorcycle Division

Location: Kolkata, West Bengal

Company: Dugar Automotives Private Limited (Authorised Honda Premium Bike Dealership)

About Us

Dugar Automotives Pvt. Ltd. is a leading name in the automotive industry, proudly representing Honda's premium motorcycle range in Kolkata. With a strong legacy of excellence and customer satisfaction, we are committed to delivering world-class experiences to our riders.

Position Overview

We are seeking a Customer Relationship Manager (CRM) with a strong background in the automotive two-wheeler segment to manage and enhance our customer engagement, retention, and satisfaction initiatives. The ideal candidate will be passionate about premium motorcycles, customer service, and relationship building.

Key Responsibilities

  • Manage end-to-end customer relationship processes for new and existing customers.
  • Ensure superior customer experience from inquiry to post-delivery service.
  • Maintain and update the customer database (CRM software).
  • Handle customer feedback, complaints, and follow-ups effectively.
  • Coordinate with the sales, service, and marketing teams to enhance customer engagement.
  • Plan and execute customer retention programs and premium ride events.
  • Ensure timely communication of offers, service reminders, and product updates.

Required Qualifications & Skills

  • Experience: Minimum 2–5 years of experience in the automotive (two-wheeler) industry; premium brand experience preferred.
  • Education: Graduate in any discipline
  • Strong communication and interpersonal skills.
  • Passion for motorcycles and customer service excellence.
  • Proficiency in MS Office and CRM tools.

What We Offer

  • Competitive salary and performance-based incentives.
  • Opportunity to work with a premium global brand (Honda BigWing).
  • Professional growth in a reputed automotive group.
  • Dynamic and customer-focused work environment.

How to Apply

Interested candidates may send their updated CV with the subject line "Application for CRM – Premium Motorcycle Division (Kolkata)" to:

Susmita Hait

Job Type: Full-time

Pay: ₹14, ₹16,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

  • Customer Relationship Manager

    1 week ago

    Alipore, Kolkata, West Bengal, India Bonntonn Gourmet Gift Studio Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    Job Profile – Customer Relationship Manager (CRM)Position: CRM (Customer Relationship Manager)Work Hours: 9:00 AM – 7:00 PM (6 days a week)Location: Ballygunge, KolkataSalary: ₹18,000 – ₹25,000 per monthRole SummaryThe CRM will be the voice and face of BonnTonn Bakery, ensuring smooth communication with customers across all channels (WhatsApp,...

  • Customer Relationship Management

    3 weeks ago

    Kolkata, West Bengal, India RECEX Full time

    Job Summary We are seeking a dynamic and experienced CRM to join our real estate team The ideal candidate will have a strong background in CRM billing customer escalations and maintaining high customer satisfaction CSAT scores This role requires excellent communication skills attention to detail and a customer-centric approach Key Responsibilities Customer...

  • Customer Relationship Executive

    2 weeks ago

    Kolkata, West Bengal, India Apollo Clinic Full time

    **Urgent vacancy for Customer Relationship Management Executive in Apollo Clinic.** **Name of the position : CRE** **Location : Beliaghata and surrounding area who is comfortable to work on break duty.** **Years of Experience: 0 to 1 years of experience as Customer Relationship executive.** **Qualification: Minimum Graduation with excellent communication...

  • Customer Relationship

    2 days ago

    Kolkata, West Bengal, India EngageMyTalent HR Solutions LLP. Full time

    Building long-term relationships with key clients. Addressing customer concerns and complaints. Creating sales plans to generate revenue. Gathering information from the target market. Following up with customers to provide new products or services. Documenting customer feedback for follow-up actions. Modifying sales pitches in response to customer...

  • Customer Relationship Executive

    2 weeks ago

    Kolkata, West Bengal, India Momomia Love In Every Bite Full time

    Momomia is an Indian food chain specializing in momos, a dumpling popular in North-east India, Nepal, and Tibet. Momomia has rapidly grown to become a leading momo chain with more than 300+ outlets spread across several states in India. **Job description**: 1. Client Relationship Management 2. Customer Service and Communication 3. Addressing and resolving...

  • Customer Relationship Manager

    2 weeks ago

    Salt Lake, Kolkata, West Bengal, India Eureka Stock & Share Broking Services Ltd. Full time ₹ 2,10,000 - ₹ 4,20,000 per year

    We are looking for an experienced and customer-focused Customer Relationship Manager to build and maintain strong relationships with our clients. The role involves ensuring customer satisfaction, handling queries, resolving complaints, and identifying opportunities to upsell or cross-sell services/products. The ideal candidate should possess excellent...

  • Customer Relationship Manager

    1 week ago

    Madhyamgram, Kolkata, West Bengal, India PPS MOTORS PVT LTD Full time ₹ 2,00,000 - ₹ 2,40,000 per year

    India's Largest Automobile Dealership Group is looking for Experienced Customer Relationship Manager for Premium Passenger Car Workshop in Madhyamgram area. Only serious candidates should apply.Job Types: Full-time, PermanentPay: ₹20, ₹30,000.00 per monthBenefits:Cell phone reimbursementHealth insuranceLeave encashmentPaid sick timePaid time offProvident...

  • Customer Relationship Executive

    3 hours ago

    Kolkata, West Bengal, India BHikharam Chandmal Sweets & Snaks Pvt Ltd Full time

    Collecting and analyzing customer data - Using CRM systems to manage relationships - Developing new ways to meet customers’ needs - Handling customer complaints - Overseeing the interactions between customers and key team members, such as Customer Service Representatives - Creating and executing retention campaigns - Developing marketing campaigns to...

  • Customer Relationship Executive

    2 weeks ago

    Kolkata, West Bengal, India Techsr Enterprise Full time

    customer relationship management - calling - business development **Job Types**: Full-time, Permanent Pay: ₹9,000.00 - ₹14,000.00 per month Schedule: - Day shift Supplemental pay types: - Performance bonus **Experience**: - total work: 1 year (required) - Customer service: 1 year (required) **Language**: - Bengali (preferred) - Hindi...

  • Customer Relationship Manager

    2 days ago

    Jorasanko, Kolkata, West Bengal, India R K STUDIO Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    customer relationship buildingcalling follow upGood communicationGood HindiJob Types: Full-time, Permanent, FresherPay: ₹10, ₹15,000.00 per monthWork Location: In person