Customer Service Representative
1 week ago
Job Summary:
We are seeking a friendly, detail-oriented, and professional Customer Service Representative (CSR) to join our team. The CSR will serve as the first point of contact for customers, handling inquiries, resolving complaints, and ensuring a positive customer experience across all touchpoints (phone, email, chat, or in-person).
Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, live chat, or social media.
- Resolve product or service problems by clarifying issues, determining the cause, selecting the best solution, and following up to ensure resolution.
- Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Provide product/service information and support to customers.
- Escalate unresolved issues to the appropriate internal teams.
- Follow communication procedures, guidelines, and policies.
- Contribute to team efforts by accomplishing related tasks as needed
Job Types: Full-time, Permanent
Pay: ₹15, ₹20,000.00 per month
Work Location: In person
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