Service Delivery Manager South- MBG India

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Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

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Motorola team have been pioneering smartphone for decades. Motorola smartphones are know for its Hardware Reliability , Software Experience and Value for Money. Motorola is know for its innovation and building products which has a strong connection with the users. Currently we have partnered with strong market leaders like Pantone, Bose , Corning Gorilla Glass and Dolby , which allows a create a GenX product line up.

Role Summary:

• As a Service Delivery manager, you will work predominantly as a bridge between goal and expectation of the organization and Service Partners as well as Service team to drive performance, network establishment or optimization, cost optimization, escalation reduction and improve customer experience, including Sales team.
• Having Knowledge of Mobile Phone Technologies, Products, Systems and Procedures regarding services, one will also be responsible to drive the RA reduction, Product Quality improvement.
• The position acts as a single point of contact for service issues ensuring in time resolution and improvement plan, to reduce Services cost, setting up new processes as needed.
• The role will work closely work with Quality, Sales, Parts, Region Technical Support for solution delivery, monitor service activity and performance to the service level KPIs.

Qualification Experience

• Degree in IT or related discipline.
• 10+ years of experience.
• Eight to Ten years experience in Service Delivery management as a customer facing role.
• Should have strong experience in After Sales Support and Hardware Maintenance.
• Sound understanding of Mobile product and technology
• Good experience working with vendors.
• Excellent project management and analytical skills.
• Excellent communication and collaboration skills.
• Excellent after sales support field experience.
• Market competition intelligence.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
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Motorola team have been pioneering smartphone for decades. Motorola smartphones are know for its Hardware Reliability , Software Experience and Value for Money. Motorola is know for its innovation and building products which has a strong connection with the users. Currently we have partnered with strong market leaders like Pantone, Bose , Corning Gorilla Glass and Dolby , which allows a create a GenX product line up.

Role Summary:

• As a Service Delivery manager, you will work predominantly as a bridge between goal and expectation of the organization and Service Partners as well as Service team to drive performance, network establishment or optimization, cost optimization, escalation reduction and improve customer experience, including Sales team.
• Having Knowledge of Mobile Phone Technologies, Products, Systems and Procedures regarding services, one will also be responsible to drive the RA reduction, Product Quality improvement.
• The position acts as a single point of contact for service issues ensuring in time resolution and improvement plan, to reduce Services cost, setting up new processes as needed.
• The role will work closely work with Quality, Sales, Parts, Region Technical Support for solution delivery, monitor service activity and performance to the service level KPIs.

Qualification Experience

• Degree in IT or related discipline.
• 10+ years of experience.
• Eight to Ten years experience in Service Delivery management as a customer facing role.
• Should have strong experience in After Sales Support and Hardware Maintenance.
• Sound understanding of Mobile product and technology
• Good experience working with vendors.
• Excellent project management and analytical skills.
• Excellent communication and collaboration skills.
• Excellent after sales support field experience.
• Market competition intelligence.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.