Regional Service Delivery Manager

3 days ago

Chennai, Tamil Nadu, India Accel It Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Role - Regional Service Delivery Manager

Location: Chennai & Mumbai

Company: Accel IT Services, a division of Accel ltd.

About Us:

Accel IT Services, a division of Accel Limited, is a reliable and long-term digital transformation partner for IT, VSAT and enterprises customers. The company specializes in Warranty and Logistics Management Services, Infrastructure Management Services, Large Project Management, Cloud Infrastructure, Enterprise Security, RPA, Managed Services, and Training. With the acquisition of Computer Factory Private Limited and Ensure Services (India) Limited, the company has expanded its geographic footprint and portfolio across Country.

Position Overview:

We are hiring a highly experienced and strategic Regional Service Delivery Manager to take care of key accounts in a region to addres and ensure Service operations SLA and other performance parameters are met with an acceptable CSAT level. Candidate Should have strong customer interface addressing process, people and operational issues and a provel talent in leading large-scale service delivery teams.

Key Responsibilities:

  • Lead and manage regional service delivery operations, ensuring consistent and high-quality service across the regions.
  • Develop and implement effective service delivery strategies and policies in alignment with company objectives and customer expectations.
  • Oversee regional service delivery managers, providing leadership, support, and performance management.
  • Monitor key performance indicators (KPIs) and service metrics to identify areas for improvement and implement corrective actions.
  • Collaborate with clients to understand their needs and ensure service delivery meets or exceeds their expectations.
  • Drive innovation and continuous improvement in service delivery processes, leveraging new technologies and best practices.
  • Manage regional service delivery budgets, ensuring cost-effective operations and optimal resource utilization.
  • Ensure compliance with industry standards, regulatory requirements, and internal policies.
  • Act as the primary escalation point for critical service issues, ensuring prompt and effective resolution.
  • Report to senior leadership on service delivery performance, challenges, and strategic initiatives.

Required Qualifications:

  • Bachelors degree in IT, Business Administration, or a related field. A Masters degree is preferred
  • Minimum of 10 to 14 years of experience in IT service delivery, with at least 5 years in a senior leadership role.
  • Good in stake holders management at differel level including key management personnel.
  • Strong analytical and problem-solving abilities

Perks and benefits

  • Competitive salary and benefits package.
  • Opportunity for continous professional growth and development.
  • A collaborative and supportive work environment.

  • Regional Manager

    4 weeks ago

    Chennai, Tamil Nadu, India Pon Pure Full time

    Job DescriptionKey Responsibilities:- Oversee and manage all operational activities within the assigned region, ensuring smooth day-to-day operations.- Develop and implement operational strategies that align with the overall goals and objectives of the company.- Manage and lead a team of operations managers, supervisors, and staff across multiple locations...

  • HR Service Delivery

    3 weeks ago

    Chennai, Tamil Nadu, India Tek Support Full time

    Job Title: Senior HR Service Delivery (HRSD) Specialist Trainer Location: Remote Position Overview: We are seeking an experienced HR Service Delivery professional (Trainer) with 10+ years of expertise in HR operations, process optimization, and employee services . The role involves overseeing HR service delivery processes while ensuring efficiency,...

  • Service Delivery Manager

    1 week ago

    Chennai, Tamil Nadu, India ASSA ABLOY Group Full time US$ 90,000 - US$ 1,20,000 per year

    What you will do as our Service Delivery Manager – Tooling for Global Service DeskAs our new SDM - Tooling within the Global Service Desk, you'll be responsible for a set of tools delivered globally within ASSA ABLOY.The current tools in scope are our newly launched IT Support Chatbot & Translation tool.While your responsibility lies with the Tools owned...

  • Regional Sales Manager

    6 days ago

    Chennai, Tamil Nadu, India Kapston Services Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Roles and ResponsibilitiesManage regional sales operations to achieve revenue targets through effective business development, client acquisition, and relationship management.Develop and execute strategies for key account management, corporate sales, and manpower sourcing to drive growth in the region.Build strong relationships with clients across various...

  • Service Delivery Manager

    4 weeks ago

    Chennai, Tamil Nadu, India Hectae Analytics and Software Solutions Full time

    About Us   Hectae Analytics and Software Solutions is a digital transformation and consulting firm specializing in enterprise ITSM implementations, platform integrations, and service management optimization. We partner with clients across industries to deliver tailored, scalable, and outcome-driven solutions that enhance operational efficiency and digital...

  • Service Delivery Manager

    3 weeks ago

    Chennai, Tamil Nadu, India Hectae Analytics and Software Solutions Full time

    About Us Hectae Analytics and Software Solutions is a digital transformation and consulting firm specializing in enterprise ITSM implementations, platform integrations, and service management optimization. We partner with clients across industries to deliver tailored, scalable, and outcome-driven solutions that enhance operational efficiency and digital...

  • Service Delivery Manager

    4 days ago

    Chennai, Tamil Nadu, India Hectae Analytics and Software Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    About UsHectae Analytics and Software Solutions is a digital transformation and consulting firm specializing in enterprise ITSM implementations, platform integrations, and service management optimization. We partner with clients across industries to deliver tailored, scalable, and outcome-driven solutions that enhance operational efficiency and digital...

  • Service Delivery Manager

    4 weeks ago

    Chennai, Tamil Nadu, India Renowned MNC Full time

    Key Expectations • Ability to achieve the targets and exceed them consistently. • Contribute ideas and suggestions to improve the process. • Identify issues/patterns in the process and advice solutions. • Record and maintain all the productivity data in the respective DB/excel sheets. • Perform all activities free from errors. Specific...

  • Service Delivery Manager

    4 weeks ago

    Chennai, Tamil Nadu, India Renowned MNC Full time

    Key Expectations • Ability to achieve the targets and exceed them consistently. • Contribute ideas and suggestions to improve the process. • Identify issues/patterns in the process and advice solutions. • Record and maintain all the productivity data in the respective DB/excel sheets. • Perform all activities free from errors. Specific...

  • Service Delivery Manager

    6 days ago

    Chennai, Tamil Nadu, India Inspirisys Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Services Project Delivery ManagerJob DescriptionA Project Delivery Manager for End User Services is responsible for overseeing the delivery of IT services and support to end users & Enterprise Delivery. This role involves managing projects, coordinating with various teams, and ensuring that services are delivered efficiently and effectively. Here are some...