Service Delivery Manager

19 hours ago

Chennai, Tamil Nadu, India Inspirisys Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Services Project Delivery Manager

Job Description

A Project Delivery Manager for End User Services is responsible for overseeing the delivery of IT services and support to end users & Enterprise Delivery. This role involves managing projects, coordinating with various teams, and ensuring that services are delivered efficiently and effectively. Here are some key responsibilities and qualifications:

Responsibilities:

  1. Project Planning and Execution: Excellent Knowledge on Project Delivery Cycle i.e Planning, Execution, Governance, Reporting and Presentation

  2. Team Coordination: Coordinate Internal resources and third parties/vendors for the flawless execution of projects.

  3. Risk Management: Capabilities to Identify and manage project risks, issues, and dependencies.

  4. Stakeholder Communication: Prepare and present project status reports to stakeholders, ensuring effective communication throughout the project lifecycle.

  5. Continuous Improvement: Implement continuous improvement initiatives to enhance service delivery and user experience.

  6. Resource Management: Identify and allocate resources required for projects, ensuring optimal utilization.

  7. Service Level Governance: Should have the Good experience to maintain the SLA, OLA and UPC

  8. Service Improvement Plan: Should have good knowledge to identify the Gaps and arrive the improvement plan.

  9. Service Life Cycle: Excellent knowledge and exposure on Service Life Cycle

Qualifications:

  1. Bachelors degree in IT, Business, Management, or a related field.

  2. Proven experience as a Project Manager or in a similar role.

  3. Strong understanding of IT service management and project management methodologies.

  4. Excellent organizational and multitasking abilities.

  5. Strong leadership and team management skills.

  6. Effective communication and interpersonal skills.

  7. Certifications such as ITIL Compulsory and PMP or PRINCE2.

  8. Should have at least 7 years in Corporate Delivery and at least 2 delivery projects where End User volume minimum 7000.

  9. Excellent Communication Skill to present the reports to CTO

Immediate joiners preferred

Interested candidates share profiles to / WhatsApp to

  • MES Service Delivery Manager

    6 days ago

    Chennai, Tamil Nadu, India 9nexus Full time ₹ 8,33,333 - ₹ 25,00,000 per year

    MES Service Delivery ManagerWere seeking an MES Service Delivery Manager to oversee the delivery, support, and continuous improvement of Manufacturing Execution Systems across global manufacturing sites.Key Responsibilities:Manage MES operations, SLAs, and incident resolution across sites.Coordinate between business, IT, and vendor teams to ensure seamless...

  • Service Delivery Manager

    18 hours ago

    Chennai, Tamil Nadu, India Digitalxc Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Responsibilities:* Manage data center infrastructure & operations* Ensure compliance with security standards* Lead IaaS service delivery through automation* Collaborate on cloud automation devops initiativesAnnual bonusProvident fund

  • Service Delivery Manager

    13 hours ago

    Chennai, Tamil Nadu, India ASSA ABLOY Group Full time US$ 90,000 - US$ 1,20,000 per year

    What you will do as our Service Delivery Manager – Tooling for Global Service DeskAs our new SDM - Tooling within the Global Service Desk, you'll be responsible for a set of tools delivered globally within ASSA ABLOY.The current tools in scope are our newly launched IT Support Chatbot & Translation tool.While your responsibility lies with the Tools owned...

  • Service Delivery Manager

    4 days ago

    Chennai, Tamil Nadu, India Bahwan Cybertek Group Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    1. Manage the E2E delivery of the assigned account(s)2. Overall 18-20 years experience in IT with atleast 6 years experience in managing the delivery, operations, resourcing and financials of accounts with a minimum size of USD 5-10Mn annual revenue FTEs)3. Experience in managing teams from multiple geographies and technologies4. Experience in managing...

  • Manager - Service Delivery

    6 days ago

    Chennai, Tamil Nadu, India Tata Communications Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    The Manager of Customer Order Management who has the competency to lead the end-to-end order fulfillment process for foreign clients, ensuring timely and accurate processing of orders, maintaining high customer satisfaction, and driving continuous improvement in operations. This role demands strong coordination across internal teams and external stakeholders...

  • Senior Service Delivery Manager

    6 days ago

    Chennai, Tamil Nadu, India Themesoft Inc. Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Greetings from ThemesoftWe are looking for aService Delivery Managerto oversee the managed services, operations, and support forManufacturing (MES)andQuality (QMS)applications in a GxP-regulated environment.Role Overview:Lead a shift-based team in Chennai delivering L2/L3 support for Mfg. & Quality applications (MES, QMS, LIMS, EBR).Drive Incident, Problem,...

  • Service Delivery Manager

    17 hours ago

    Chennai, Tamil Nadu, India Bahwan CyberTek Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Manage the E2E delivery of the assigned account(s) Overall 18-20 years experience in IT with atleast 6 years experience in managing the delivery, operations, resourcing and financials of accounts with a minimum size of USD 5-10Mn annual revenue FTEs) Experience in managing teams from multiple geographies and technologies Experience in managing clients...

  • Service Delivery Coordinator

    18 hours ago

    Chennai, Tamil Nadu, India TECEZE Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job location: Chennai, Bengaluru, Pune (On-site)Experience: 2 - 5 yearsof experience in IT Project ManagementCompany Mission:Through an elite team of courteous and responsive professionals, our mission is to deliver an unrivalled service experience. We are committed to building long-term relationships with our clients. We are partners for a better...

  • Service Delivery Manager Technical Support

    18 hours ago

    Chennai, Tamil Nadu, India 2coms Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    SUMMARY Service Delivery Manager Technical Support (Voice, BPO)We are looking for an experienced professional to join Technical Support (Voice, BPO) operations team in Chennai (Australian Shift). This role is best suited for candidates with strong expertise in service delivery, team leadership, and client management within a BPO/technical support...

  • Service Delivery Analyst

    2 weeks ago

    Chennai, Tamil Nadu, India NatWest Group Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Service Delivery Analyst, AVP Join us as a Service Delivery AnalystIf you're passionate about service, with an eye for detail, we have an opportunity for you to help drive bank-wide service stability You'll be contributing to the diligent and high-quality delivery of a technology service management area of your specialist knowledge This challenging...