Service Delivery Manager

Job Title:IT Service Delivery Manager About the Role: We are seeking an experienced IT service delivery professional to lead our help desk team. This role will oversee IT service desk support quality, drive service excellence, and promote a culture of continuous improvement. Develop and implement strategies to improve customer satisfaction and user...

Job location: Chennai, Bengaluru, Pune (On-site)Experience: 2 - 5 years of experience in IT Project ManagementCompany Mission:Through an elite team of courteous and responsive professionals, our mission is to deliver an unrivalled service experience. We are committed to building long-term relationships with our clients. We are partners for a better...

Service Delivery Manager / Scrum MasterLocation: ChennaiExperience: 10–12 yearsYour RoleAs a Service Delivery Manager / Scrum Master, you will be responsible for overseeing project timelines, budgets, stakeholder alignment, and delivery milestones. You will facilitate Agile ceremonies, manage risks, and ensure successful coordination across engineering,...

Job DescriptionWe're looking for an Assistant Delivery Manager, Operations specializing in Medical Coding. This role is perfect for a certified coding professional with experience in team leadership, who can effectively manage client relationships, drive operational efficiency, and ensure high-quality service delivery. If you're passionate about optimizing...

The role of IT Service Delivery Specialist involves providing exceptional support and service to end-users through an online ticketing system. This includes resolving IT-related issues and inquiries in a timely and professional manner.Key ResponsibilitiesDeliver outstanding customer service via phone, email or chat.Gather detailed information to determine...

Delivering Exceptional Customer ExperiencesAbout the RoleThis is a vital position in ensuring the smooth delivery of services to clients, maintaining client satisfaction, and driving business growth.This role requires strong project management skills, effective communication, and a proactive approach to problem-solving.Key Responsibilities:Oversight of...

Customer Service PlannerThis role requires a highly organized and proactive professional to manage the end-to-end planning, coordination, and delivery of Customer Service spare parts.Main Responsibilities:ECO/EVO Coordination:Participate in Engineering Change Order (ECO) and Engineering Variation Order (EVO) meetings to ensure smooth project execution.Create...

We are seeking a seasoned Operations Delivery Manager to lead and manage our offshore service delivery operations.This role will play a critical part in determining the current and future strategy and execution for successfully transitioning on-shore and BPO scopes to India. The manager will oversee the delivery of high-quality Operations Support Services to...

Delivery Excellence DirectorThis role involves leading the delivery of services and programs, ensuring high-quality outcomes through effective contract management and shared service coordination.Main Responsibilities:Oversee the execution of strategic projects and initiatives.Cultivate relationships with stakeholders to drive business results.Drive process...

About the Company JMAN Group is a growing technology-enabled management consultancy that empowers organizations to create value through data. Founded in 2010, we are a team of 450+ consultants based in London, UK, and a team of 300+ engineers in Chennai, India. Having delivered multiple projects in the US, we are now opening a new office in New York to help...