Senior Service Delivery Manager
4 days ago
Greetings from Themesoft
We are looking for a
Service Delivery Manager
to oversee the managed services, operations, and support for
Manufacturing (MES)
and
Quality (QMS)
applications in a GxP-regulated environment.
Role Overview:
- Lead a shift-based team in Chennai delivering L2/L3 support for Mfg. & Quality applications (MES, QMS, LIMS, EBR).
- Drive Incident, Problem, Change, and Release Management per ITIL best practices.
- Serve as the primary liaison for stakeholders and third-party vendors.
- Ensure compliance with GxP regulations and internal SOPs.
- Identify trends, root causes, and opportunities for continual service improvement.
Technical Requirements:
- 12–18 years of IT experience
, with a strong background in service delivery/application support for GxP-regulated systems. - Experience in managing Pharmaceutical manufacturing applications like
MES
(e.g., PAS-X, Rockwell, POMS) and
QMS
(e.g., TrackWise, Veeva QualityDocs). - Prior team management experience in a global or shift-based model.
- ITIL v4 certification
preferred. - Manufacturing domain experience is a plus.
Apply Now or share your resume with for more information.
hiring #ServiceDeliveryManager #PharmaIT #MES #QMS #GxP #ITIL #ManufacturingIT #ChennaiJobs #QualitySystems #ApplicationSupport #ManagedServices-
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