Senior Service Delivery Manager

24 hours ago


Chennai, Tamil Nadu, India Themesoft Inc. Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Greetings from Themesoft

We are looking for a
Service Delivery Manager
to oversee the managed services, operations, and support for
Manufacturing (MES)
and
Quality (QMS)
applications in a GxP-regulated environment.

Role Overview:

  • Lead a shift-based team in Chennai delivering L2/L3 support for Mfg. & Quality applications (MES, QMS, LIMS, EBR).
  • Drive Incident, Problem, Change, and Release Management per ITIL best practices.
  • Serve as the primary liaison for stakeholders and third-party vendors.
  • Ensure compliance with GxP regulations and internal SOPs.
  • Identify trends, root causes, and opportunities for continual service improvement.

Technical Requirements:

  • 12–18 years of IT experience
    , with a strong background in service delivery/application support for GxP-regulated systems.
  • Experience in managing Pharmaceutical manufacturing applications like
    MES
    (e.g., PAS-X, Rockwell, POMS) and
    QMS
    (e.g., TrackWise, Veeva QualityDocs).
  • Prior team management experience in a global or shift-based model.
  • ITIL v4 certification
    preferred.
  • Manufacturing domain experience is a plus.

Apply Now or share your resume with for more information.

hiring #ServiceDeliveryManager #PharmaIT #MES #QMS #GxP #ITIL #ManufacturingIT #ChennaiJobs #QualitySystems #ApplicationSupport #ManagedServices

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