Global Service Delivery Manager

13 hours ago

Chennai, Tamil Nadu, India Talentgigs Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title: Global Delivery Manager

Location :
Chennai

Role Overview

We are seeking a
Global Delivery Manager
with strong experience in
IT Services
and
IT Consulting
delivery environments. The ideal candidate will be a
go-getter
with hands-on leadership experience managing
global client engagements
—particularly across the
US and international markets
—and a proven record of driving
high CSAT (Customer Satisfaction) scores
.

This position requires a strategic thinker who can balance client needs, delivery excellence, and operational efficiency while leading global cross-functional teams.

Key Responsibilities

  • Lead and manage end-to-end global delivery operations across multiple regions (US, Europe, and Asia).
  • Drive consistent achievement of
    CSAT, SLA, and delivery excellence metrics
    .
  • Manage client relationships within the
    IT Services and Consulting
    domain, ensuring high satisfaction and retention.
  • Lead delivery governance, risk management, and performance reporting.
  • Build, mentor, and inspire global delivery teams to deliver high-quality outcomes.
  • Collaborate with sales, pre-sales, and account management teams for solutioning and new business support.
  • Implement best practices for delivery frameworks, methodologies, and process optimization.
  • Handle client escalations proactively, ensuring timely and effective resolution.
  • Continuously identify areas for innovation, automation, and operational improvements.

Required Skills & Qualifications

  • 20+ years
    of proven experience in
    IT Service Delivery
    or
    Program Management
    within the
    IT Services / Consulting
    industry.
  • Hands-on experience managing
    US and global clients
    across multiple time zones.
  • Strong expertise in
    service delivery governance, SLA management, and customer satisfaction improvement
    .
  • Demonstrated ability to lead large, distributed technical and functional teams.
  • Proven track record in maintaining or improving
    CSAT and delivery performance metrics
    .
  • Excellent communication, analytical, and stakeholder management skills.
  • Exposure to
    Cloud, ERP (IFS, SAP, ServiceNow)
    , or
    Managed Services
    preferred.
  • PMP, ITIL, or similar certification is an advantage.

Who You Are

  • A
    go-getter
    with a proactive and customer-first mindset.
  • A
    strategic leader
    who balances operational delivery with client success.
  • A
    collaborative communicator
    who can influence across cultures and levels.
  • A
    data-driven decision-maker
    who thrives in fast-paced global environments.

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