Service Delivery Manager

2 weeks ago

Chennai, Tamil Nadu, India Hectae Analytics and Software Solutions Full time ₹ 1,04,000 - ₹ 1,30,878 per year

About Us

Hectae Analytics and Software Solutions is a digital transformation and consulting firm specializing in enterprise ITSM implementations, platform integrations, and service management optimization. We partner with clients across industries to deliver tailored, scalable, and outcome-driven solutions that enhance operational efficiency and digital service delivery.

Position Overview

We are seeking a 
Service Delivery Manager (SDM)
 to 
set up and lead our complete service delivery system from the ground up
.

This role is ideal for a professional with 
5+ years of experience in ITSM delivery
 who can establish delivery frameworks, standardize processes, ensure service quality, and drive customer satisfaction. The SDM will act as both a 
strategic coordinator and hands-on delivery lead
, ensuring services are executed efficiently while aligning with business objectives.

Key Responsibilities

  • Design, implement, and manage the 
    end-to-end service delivery framework
    .
  • Establish and standardize 
    processes, SLAs, and best practices
     for smooth service operations.
  • Monitor and drive service quality, ensuring 
    customer satisfaction and compliance
    .
  • Act as the primary point of contact for clients on service delivery matters.
  • Collaborate with internal teams (engineering, support, business analysts, and operations) to ensure seamless service execution.
  • Proactively identify risks, issues, and gaps in delivery, and implement corrective measures.
  • Generate regular reports on delivery performance, efficiency, and improvement areas.
  • Mentor and guide junior team members in delivery practices and standards.

Required Skills & Qualifications

  • 5+ years of experience
     in service delivery, implementation, or related roles.
  • Strong understanding of 
    IT service management (ITSM) principles
     and delivery frameworks.
  • Hands-on experience in 
    setting up systems and processes
     from scratch.
  • Prior experience with 
    Freshservice or similar ITSM tools
     (e.g., ServiceNow, Jira Service Management, Zendesk) is highly desirable.
  • Excellent 
    stakeholder management
     and client-facing skills.
  • Strong problem-solving, analytical, and organizational abilities.
  • Effective communication skills with the ability to articulate technical concepts clearly.
  • Certification in ITIL or related frameworks (preferred but not mandatory).

Why Join Us

  • Build and own the 
    service delivery function from the ground up
    .
  • Lead impactful delivery programs and directly influence client success.
  • Collaborate with a technically advanced, client-focused, and innovation-driven team.
  • Enjoy competitive compensation and growth opportunities in a fast-scaling environment.

  • Service Delivery Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Hectae Analytics and Software Solutions Full time

    About Us   Hectae Analytics and Software Solutions is a digital transformation and consulting firm specializing in enterprise ITSM implementations, platform integrations, and service management optimization. We partner with clients across industries to deliver tailored, scalable, and outcome-driven solutions that enhance operational efficiency and digital...

  • Service Delivery Manager

    1 week ago

    Chennai, Tamil Nadu, India Hectae Analytics and Software Solutions Full time

    About Us Hectae Analytics and Software Solutions is a digital transformation and consulting firm specializing in enterprise ITSM implementations, platform integrations, and service management optimization. We partner with clients across industries to deliver tailored, scalable, and outcome-driven solutions that enhance operational efficiency and digital...

  • IT Service Delivery Manager

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeLeadership Full time ₹ 15,00,000 - ₹ 18,00,000

    Job OverviewWe are seeking a seasoned IT service delivery expert to lead and enhance our IT service operations. As an IT Service Delivery Manager, you will oversee the daily operational activities of our support team, ensuring timely and effective resolution of incidents and service requests.Your primary responsibility will be to implement and maintain ITIL...

  • IT Service Delivery Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Digitalxc Full time ₹ 7,00,000 - ₹ 21,00,000 per year

    About DigitalXC AIDigitalXC is redefining IT operations through GenAI-powered automation. Our platform enables enterprises to accelerate digital transformation through intelligent self-service, self-heal, and workflow orchestration solutions. We are scaling fast and looking for an experienced Delivery Manager to lead our automation engagements and ensure...

  • Service Delivery Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Capgemini Engineering Full time

    Service Delivery Manager / Scrum Master Location: Chennai Experience: 10–12 years Your Role As a Service Delivery Manager / Scrum Master, you will be responsible for overseeing project timelines, budgets, stakeholder alignment, and delivery milestones. You will facilitate Agile ceremonies, manage risks, and ensure successful coordination across...

  • Service Delivery Manager

    1 week ago

    Chennai, Tamil Nadu, India Capgemini Engineering Full time

    Service Delivery Manager / Scrum MasterLocation: ChennaiExperience: 10–12 yearsYour RoleAs a Service Delivery Manager / Scrum Master, you will be responsible for overseeing project timelines, budgets, stakeholder alignment, and delivery milestones. You will facilitate Agile ceremonies, manage risks, and ensure successful coordination across engineering,...

  • Service Delivery Manager

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeAgile Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job Summary:We are seeking a seasoned Delivery Excellence Lead to oversee project timelines, budgets, stakeholder alignment, and delivery milestones. You will facilitate Agile ceremonies, manage risks, and ensure successful coordination across engineering, IT, operations, and business units.The ideal candidate will have a strong understanding of Agile...

  • Service Delivery Manager

    1 week ago

    Chennai, Tamil Nadu, India MSP Info Services Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Service Delivery Manager ResponsibilitiesEnsure SLA complianceManage client relationshipsLead service teamsResolve incidentsDrive process improvementsReport performanceEnsure complianceControl costsProvident fundHealth insuranceFood allowance

  • Service Delivery Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Algoleap Technologies Pvt Ltd Full time US$ 90,000 - US$ 1,20,000 per year

    POSITION PURPOSE The Service Delivery Manager (SDM) is accountable for ensuring the consistent and high-quality delivery of IT services and support across IDP's production environments, working in close collaboration with the Service Desk, infrastructure, application support teams, CRM teams, and third-party vendors. The SDM is also responsible for driving...

  • Service Delivery Manager

    2 weeks ago

    Chennai, Tamil Nadu, India Digitalxc Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Responsibilities:* Manage data center infrastructure & operations* Ensure compliance with security standards* Lead IaaS service delivery through automation* Collaborate on cloud automation devops initiativesAnnual bonusProvident fund